Sephora Sales and Service Leader

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Location
Colorado SpringsColoradoUSA
Employment
Full-Time
Seniority
Manager
Compensation
$26–30/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 26, 2026

About Sephora

Sephora is a global leader in prestige beauty retail, operating a network of experiential stores and digital platforms that showcase makeup, skincare, fragrance and wellness brands. As part of the LVMH group, Sephora emphasizes product discovery, education and customer experience, offering structured training and cross‑brand career pathways within an international luxury retail ecosystem.

Sephora in Colorado Springs is hiring a Sales and Service Leader (full-time) — lead store teams, drive client experience, $26–$30/hr.

Role & Responsibilities

  • Lead and inspire the store team to deliver exceptional client service and achieve sales targets through role-modeling and hands-on coaching.
  • Drive client engagement and personalized product recommendations to maximize conversion, average ticket and loyalty enrollment.
  • Provide continuous feedback, training and development to elevate individual and team performance, including onboarding new hires.
  • Oversee daily store operations including inventory control, visual merchandising, store standards and execution of brand initiatives.
  • Manage staffing and scheduling to ensure coverage during peak retail periods (nights, weekends and holidays) and meet minimum weekly hours.
  • Promote an inclusive, collaborative culture and ensure compliance with company policies to maintain a safe, professional shopping environment.

Qualifications

  • Minimum 3 years of leadership experience in retail, hospitality or a client‑facing service environment.
  • Proven ability to coach and develop teams to meet sales and service objectives.
  • Strong sales aptitude and demonstrated excellence in client service and relationship building.
  • Excellent verbal communication and interpersonal skills with a client‑first mindset.
  • Availability for flexible scheduling, including nights, weekends and holiday shifts; reliable punctuality and attendance.
  • Physically able to lift and carry up to 50 pounds.

Skills

Coaching and team leadership Clienteling and sales conversion Product knowledge and beauty expertise Visual merchandising Inventory management Retail operations and loss prevention

Experience

At least 3 years of supervisory or managerial experience in retail, hospitality or other service industries with a proven record of driving sales, coaching teams and managing store operations.

Education

High school diploma or equivalent required; additional retail, beauty or leadership training preferred.

Workplace

This position is based in Colorado Springs, Colorado, USA.

Compensation

The base compensation for this position ranges from USD 26 to USD 30 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an inclusive, education‑focused workplace where diversity of expression and continuous learning are encouraged. The brand prioritizes experiential retail, professional development and collaborative team dynamics within the broader LVMH luxury retail group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Client Experience Supervisor», «Beauty Sales Manager», «Store Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.