Sephora Sales and Service Leader

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Location
USA
└Ohio
└Cincinnati
Employment
Full-Time
Seniority
Manager
Compensation
$24–31/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 2, 2026

About Sephora

Sephora is a global beauty retailer renowned for an extensive assortment of prestige cosmetics, skincare and fragrance alongside experiential in‑store services. As part of the LVMH group, Sephora combines luxury retail standards with a fast‑paced, innovative retail model that emphasizes product expertise, inclusive client experiences and employee development.

Sephora Cincinnati — Sales and Service Leader (Full‑time, $24–$31/hr). Lead the store team to deliver exceptional client experiences at Kenwood store.

Role & Responsibilities

  • Lead and motivate the store team to deliver outstanding client service and achieve sales targets through role modelling and active coaching.
  • Coach, develop and provide ongoing feedback to associates to elevate performance, product knowledge and clienteling capabilities.
  • Drive sales and conversion through expert product recommendations, personalised client engagement and loyalty program activation.
  • Oversee daily store operations including inventory management, merchandising execution, stock replenishment and maintenance of visual standards.
  • Manage staffing and scheduling to meet business needs and ensure coverage during peak retail periods (nights, weekends, holidays).
  • Enforce company policies and safety standards to create a secure, compliant and enjoyable shopping environment.
  • Foster an inclusive culture where team members feel empowered, respected and encouraged to contribute ideas.

Qualifications

  • Minimum 2 years leadership experience in retail, hospitality or a client‑facing service environment.
  • Proven ability to coach and develop teams to meet sales and service objectives.
  • Strong sales acumen and demonstrated success in driving client engagement and conversion.
  • Excellent interpersonal and communication skills with a client‑first mindset.
  • Comfortable working in a fast‑paced retail environment and rapidly absorbing product training.
  • Availability for a full‑time schedule (30–40 hours/week) including nights, weekends and holidays.
  • Physically able to lift and carry up to 50 pounds as required by store operations.

Skills

Team leadership and coaching Clienteling and personalised selling Inventory management and loss prevention Visual merchandising execution Performance management and KPI-driven selling Loyalty program enrollment and education

Experience

Minimum 2 years of supervisory or leadership experience in retail, hospitality or another high‑volume client service environment, with documented success coaching teams and achieving sales targets.

Education

High school diploma or equivalent required; post‑secondary coursework or credential in business, retail management or a related field preferred.

Workplace

This position is based in Cincinnati, Ohio, USA.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an inclusive, beauty‑centric workplace that prizes product expertise, creativity and continuous learning. The environment is fast‑paced and client‑obsessed, with emphasis on developing talent through coaching and cross‑functional collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead — Beauty», «Store Sales Supervisor», «Client Experience Leader», «Beauty Floor Manager», «Retail Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.