Sephora Sales and Service Leader

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Location
ChicagoIllinoisUSA
Employment
Full-Time
Seniority
Manager
Compensation
$26–34/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 13, 2026

About Sephora

Sephora is a global beauty retailer known for an extensive assortment of prestige cosmetics, skincare, fragrance and tools, and for its experiential store environments and strong digital ecosystem. The brand operates internationally and is part of the LVMH group, combining entrepreneurial retail culture with the resources of a global luxury conglomerate.

Sephora in Chicago seeks a Sales and Service Leader (Full Time) to lead store teams, drive client experience and exceed sales targets. $26–$34/hr.

Role & Responsibilities

  • Lead by example to inspire and coach store teams to deliver exceptional client service and meet sales targets.
  • Drive client engagement through expert product recommendations, personalised consultations and loyalty-program activation.
  • Provide ongoing feedback, performance coaching and development plans to elevate individual and team performance.
  • Oversee daily store operations including inventory management, visual merchandising standards and loss-prevention practices.
  • Support onboarding and continuous learning initiatives to ensure up-to-date product knowledge and service excellence.
  • Maintain Sephora policies and safety procedures to ensure a welcoming, compliant and high-performing retail environment.
  • Adopt flexible scheduling to cover peak retail hours, including nights, weekends and holidays.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a service environment; 3+ years preferred.
  • Proven ability to coach, motivate and develop frontline teams to achieve sales and service objectives.
  • Strong client-service orientation with demonstrable sales performance and upselling skills.
  • Excellent verbal communication and interpersonal skills; ability to resolve client concerns with professionalism.
  • Physically able to lift and carry up to 50 pounds and to perform the duties of a busy retail floor.

Skills

Team coaching and people development Client engagement and personalised selling Product knowledge (makeup, skincare, fragrance) Visual merchandising and store standards Inventory management and stock control Point-of-sale (POS) systems and cash handling Retail KPI monitoring and sales forecasting Excellent communication and interpersonal skills

Experience

Minimum 2 years of leadership experience in retail, hospitality or service; 3+ years preferred. Demonstrated track record of coaching teams to meet sales targets and deliver high-quality client experiences.

Education

High school diploma or equivalent required; post-secondary education in retail management, hospitality, business or related field preferred.

Workplace

The successful candidate will be located in Chicago, Illinois, USA.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora fosters an inclusive, beauty-driven workplace focused on learning, creativity and client obsession. The environment is fast-paced and collaborative, emphasising professional development, diversity and hands-on mentorship within a global retail platform under the LVMH umbrella.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Leader», «Retail Supervisor», «Client Experience Leader», «Lead Sales Associate», «Beauty Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.