Sephora Sales and Service Leader
- Location
- Chestnut Hill Massachusetts USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–30/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 28, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Sales and Service Leader to drive store performance and inspire a high-performing retail team in Chestnut Hill, Massachusetts. This full-time hourly position requires a proven leader with minimum 2–3 years of retail, hospitality, or service experience to coach team members in client service excellence, product expertise, and sales achievement, while executing daily operations and fostering an inclusive, beauty-forward community.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals through coaching and collaboration
- Drive store success through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback and development to elevate overall team performance and capability
- Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
- Assist with inventory management, visual merchandising, and upholding Sephora store standards
- Foster a culture of openness and inclusivity where all team members feel empowered and valued
- Execute flexible scheduling with availability during peak retail operations including nights, weekends, and holiday periods
Qualifications
- Minimum 2–3 years of proven leadership experience in retail, hospitality, or service environments
- Demonstrated ability to coach, inspire, and develop teams to achieve performance goals
- Strong sales acumen and client service expertise
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic retail environment
- Quick learner capable of absorbing and sharing product knowledge and training
- Physically able to lift and carry up to 50 pounds
Skills
Experience
Minimum 2–3 years of proven leadership experience in a retail, hospitality, or service environment, with a track record of coaching and inspiring teams to achieve sales and service goals.
Workplace
The role is situated in Chestnut Hill, Massachusetts, USA — conveniently close to Boston.
Compensation
The base compensation for this position ranges from USD 26 to USD 30 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusive and supportive workplace culture.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Retail Team Leader», «Client Experience Leader», «Beauty Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.