Sephora Sales and Service Leader
- Location
- Chestnut HillMassachusettsUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–30/hour
- Department
- Retail & Boutique Operations
- Posted
- Apr 23, 2026
About Sephora
Sephora is a leading global specialty retailer of beauty products, known for an expansive assortment of prestige brands and innovative in-store experiences. As part of the LVMH group, Sephora combines luxury retail standards with a fast-paced, trend-driven approach to beauty and customer engagement.
Sephora — Sales and Service Leader in Chestnut Hill, MA (Full-time, $26–$30/hr). Lead retail teams and drive exceptional client experiences.
Role & Responsibilities
- Lead by example to inspire and motivate the store team to deliver exceptional client service and achieve sales targets.
- Coach, mentor and provide continuous feedback to develop individual and team performance, including onboarding and product training.
- Drive client engagement through expert product knowledge, personalised recommendations and effective use of loyalty programmes.
- Manage daily store operations including inventory control, visual merchandising, upkeep of store standards and compliance with company policies.
- Schedule and staff shifts to meet business needs; ensure punctuality, reliability and availability during peak retail hours (nights, weekends, holidays).
- Foster an inclusive, collaborative environment where diversity is respected and team members feel empowered.
- Ensure a safe and enjoyable shopping experience by upholding Sephora operational and safety standards.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or service environments.
- Proven ability to coach and inspire teams to reach sales and service objectives.
- Strong client service orientation with demonstrated sales acumen and product knowledge.
- Excellent verbal communication and interpersonal skills; comfortable in a fast-paced, dynamic environment.
- Physically able to lift and carry up to 50 pounds and perform routine stock-handling tasks.
Skills
Experience
Minimum 2 years of leadership experience in retail, hospitality, or customer-facing service; demonstrated track record of coaching teams to meet sales targets and deliver outstanding client experiences.
Education
High school diploma or equivalent required; coursework or certification in retail management, business, cosmetology or related field preferred.
Workplace
The role is situated in Chestnut Hill, Massachusetts, USA — conveniently close to Boston.
Compensation
The base compensation for this position ranges from USD 26 to USD 30 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates an inclusive, education-first retail culture focused on product expertise, diversity and personal development. Team members operate in a fast-paced, client-centric environment that rewards collaboration, coaching and a passion for beauty.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales & Service Supervisor», «Retail Team Lead», «Client Experience Leader», «Beauty Floor Supervisor», «Store Sales Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.