Sephora Sales and Service Leader
- Location
- CheektowagaNew YorkUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader role in Cheektowaga, NY. Lead beauty consultants, drive store performance, $24–$27.50/hr.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales goals
- Drive overall store performance through strong client engagement, expert product knowledge, and personalized product recommendations
- Provide ongoing feedback and development to elevate team performance and career growth
- Support employee onboarding and continuous training in service excellence, loyalty programs, and brand initiatives
- Execute daily operational tasks including inventory management, visual merchandising, and store standards compliance
- Foster a culture of inclusivity and teamwork where all team members feel valued and empowered
- Maintain Sephora brand standards and ensure a safe, welcoming shopping environment
- Demonstrate flexibility and reliability across peak retail operations, including nights, weekends, and holidays
Qualifications
- Minimum 2 years of documented leadership experience in retail, hospitality, or service environment
- Proven track record of coaching and inspiring teams to achieve performance goals
- Strong sales and client service expertise
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic retail environment
- Quick learner with capacity to absorb and share product knowledge
- Physical ability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 2 years of documented leadership experience in a retail, hospitality, or service environment. Proven ability to coach, motivate, and inspire teams to achieve sales and service objectives in a customer-facing setting.
Education
High school diploma or equivalent required; retail or beauty industry certification preferred but not required.
Workplace
The role is situated in Cheektowaga, New York, USA — conveniently close to Buffalo.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusive workplace culture celebrating employee uniqueness and belonging.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Sales Team Supervisor», «Client Service Leader», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.