Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- May 6, 2026
About Sephora
Sephora is a leading global beauty retailer known for its curated mix of prestige cosmetics, skincare, fragrance and tools. Operating omnichannel retail and digital platforms, Sephora emphasizes product innovation, experiential client service and broad brand partnerships. The company is part of the LVMH group and is recognized for investment in training, inclusivity and retail leadership development.
Sephora — Sales and Service Leader in Chandler, AZ. Full-time hourly role leading store team and client experience. $24–$27.50/hr.
Role & Responsibilities
- Lead, coach and inspire the store team to deliver exceptional client experiences and meet sales targets.
- Drive performance through expert client engagement, personalized product recommendations and service excellence.
- Provide ongoing feedback, development and onboarding to elevate individual and team capabilities.
- Oversee daily store operations including inventory activities, visual merchandising and maintenance of store standards.
- Enforce company policies and safety standards while promoting an inclusive and collaborative team culture.
- Support scheduling and ensure availability during peak retail hours (nights, weekends and holidays).
- Perform physical tasks as required by store operations, including lifting and moving merchandise.
Qualifications
- Minimum 3 years of retail experience, including proven leadership experience in retail, hospitality or service environments.
- Demonstrated ability to coach, motivate and develop frontline team members to achieve sales and service objectives.
- Strong client service orientation with excellent interpersonal and communication skills.
- Comfortable working in a fast-paced, dynamic retail environment and able to learn and share detailed product knowledge.
- Physically able to lift and carry up to 50 pounds; reliable attendance and punctuality.
Skills
Experience
Minimum 3 years of retail experience, with at least 2 years in a supervisory or leadership capacity within retail, hospitality or a customer-service environment.
Education
High school diploma or equivalent; post-secondary coursework or degree preferred.
Workplace
This position is based in Chandler, Arizona, USA, within easy reach of Phoenix.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora fosters an inclusive, fast-paced environment focused on discovery, education and client-centric hospitality. The brand emphasizes diversity, continuous learning and internal development, with a strong retail training infrastructure supported by the LVMH group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Leader», «Sales Floor Supervisor», «Beauty Team Lead», «Retail Shift Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.