Sephora Sales and Service Leader
- Location
- CarlsbadCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–29.90/hour
- Department
- Retail & Boutique Operations
- Posted
- May 5, 2026
About Sephora
Sephora is a leading global prestige beauty retailer known for an extensive portfolio of cosmetics, skincare, fragrance and wellness brands and for pioneering a digitally enabled, experience-led retail format. As part of the LVMH group, the company emphasizes client obsession, innovation, and diversity while operating a fast-paced, highly visual retail network.
Sephora — Sales and Service Leader in Carlsbad, CA. Full-time hourly role ($26–$29.90/hr) leading the store team and elevating client experience.
Role & Responsibilities
- Lead and inspire the store team by modeling exceptional client service and coaching associates to achieve individual and store sales targets.
- Drive performance through expert product knowledge, personalized client recommendations, and active client engagement.
- Provide ongoing coaching, feedback and development; support onboarding and continuous learning in service excellence, product expertise and loyalty programs.
- Execute daily store operations including inventory control, stock movement, visual merchandising and maintaining Sephora store standards.
- Foster an inclusive, collaborative environment that encourages open communication and teamwork.
- Ensure compliance with company policies and create a safe, welcoming shopping experience for clients.
- Maintain reliable attendance and availability during peak retail periods (nights, weekends and holidays) to meet scheduling requirements.
Qualifications
- Minimum 2 years of leadership or supervisory experience in retail, hospitality, or a client-service environment (3+ years preferred).
- Proven ability to coach and motivate teams to meet sales and service objectives.
- Strong communication and interpersonal skills with a client-first orientation.
- Comfortable working in a fast-paced, dynamic retail environment and able to rapidly acquire and share product knowledge.
- Physically able to lift and carry up to 50 pounds.
Skills
Experience
Minimum 2 years of leadership/supervisory experience in retail, hospitality, or service required; proven track record of driving sales, coaching teams, and managing daily store operations. 3+ years preferred.
Workplace
This position is based in Carlsbad, California, USA, within easy reach of San Diego.
Compensation
The base compensation for this position ranges from USD 26 to USD 29.90 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility applies).
Culture
Sephora fosters an inclusive, client-centric culture that values diversity, creativity and continuous learning. The workplace emphasizes collaborative coaching, hands-on product expertise and a high-energy retail environment where individual contribution is recognized.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales & Service Supervisor», «Retail Team Lead — Beauty», «Client Experience Leader», «Beauty Sales Supervisor», «Boutique Service Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.