Sephora Sales and Service Leader
- Location
- Broomall Pennsylvania USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–30/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Sales and Service Leader to drive store performance and cultivate a high-performing, inclusive team environment at its Lawrence Park Shopping Center location in Broomall, Pennsylvania. The role combines client engagement, team leadership, and operational excellence, requiring the successful candidate to coach team members, execute daily operations, and uphold Sephora's standards of service excellence. This is a full-time, hourly position offering competitive compensation and comprehensive benefits.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals
- Provide ongoing coaching, feedback, and development to elevate team performance
- Drive store success through strong client engagement, expert product knowledge, and personalized recommendations
- Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily operations including inventory management, visual merchandising, and store maintenance
- Foster a culture of openness and inclusivity where team members feel valued and empowered
- Maintain Sephora standards, company policies, and create a safe and enjoyable shopping experience
- Ensure punctuality, consistent attendance, and availability during peak retail operations including nights, weekends, and holidays
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve goals
- Strong sales and client service skills
- Excellent communication and interpersonal abilities
- Ability to work in fast-paced and dynamic environment
- Quick learner with capacity to absorb and share product knowledge and training
- Physically able to lift and carry up to 50 pounds
- Ability to meet minimum weekly shifts and be available during peak retail operations
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment with proven ability to coach teams and drive sales performance.
Workplace
This position is based in Broomall, Pennsylvania, USA, within easy reach of Philadelphia.
Compensation
The base compensation for this position ranges from USD 26 to USD 30 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusion and belonging initiatives; employee wellness programs
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Retail Leadership Associate», «Beauty Service Supervisor», «Sales Performance Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.