Sephora Sales and Service Leader

Location
Employment Full-Time
Seniority Supervisor
Compensation $28–36/hour
Department Retail & Boutique Operations
Industry Perfumes, Cosmetics & Prestige Beauty
Posted ✦ Today
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Sephora hiring a Sales and Service Leader in Brooklyn, NY — full-time hourly role ($28–$36/hr) leading store teams and client experience.

Overview

Sephora is a global leader in beauty retail known for an expansive assortment of prestige cosmetics, skincare, and fragrance. As part of the LVMH group, the brand blends boutique retail theatre with omnichannel innovation and a strong emphasis on talent development, training and inclusive client experiences.

Role & Responsibilities

  • Lead and inspire the store team by modelling exceptional client service and professional conduct.
  • Coach, mentor and develop associates to improve product knowledge, sales technique and client retention.
  • Drive sales performance through active client engagement, personalised recommendations and loyalty program activation.
  • Manage daily store operations including inventory processes, visual merchandising, and maintaining brand standards.
  • Support onboarding and continuous learning initiatives to ensure staff proficiency in product, service and safety protocols.
  • Foster an inclusive, collaborative environment that promotes teamwork and respectful client interactions.
  • Ensure punctuality, schedule adherence and availability during peak retail hours including nights, weekends and holidays.

Qualifications

  • Minimum 3 years of progressive retail, hospitality or service experience with demonstrated leadership responsibility.
  • Proven ability to coach and motivate teams to meet or exceed sales and service objectives.
  • Strong interpersonal and communication skills with a client-first mindset.
  • Comfortable operating in a high-volume, fast-paced retail environment and rapidly assimilating product knowledge.
  • Able to lift and carry up to 50 pounds and fulfill in-store operational duties.
  • Flexible availability to work a full-time retail schedule (30–40 hrs/week) including evenings, weekends and holidays.

Skills

Client engagement Coaching and development Visual merchandising Inventory management Retail operations Product knowledge Loyalty program activation

Experience

At least 3 years of retail, hospitality or service experience with prior leadership or supervisory responsibilities; a proven track record of coaching teams to achieve sales targets and maintain store operational standards.

Education

High school diploma or equivalent; coursework or certifications in retail, beauty or customer service preferred.

Workplace

This position is based in Brooklyn, New York, USA. Cerulean lists 3 open roles in Brooklyn, including 3 posted recently. The broader New York area accounts for 1.749 active listings on Cerulean, 23 of which are new. In USA as a whole, Cerulean currently features 3.523 open positions, with 167 posted this week.

Compensation

The base compensation for this position ranges from USD 28 to USD 36 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora fosters a fast-paced, inclusive retail culture that values creativity, continuous learning and client-centric service. Employees benefit from structured training programs and an environment that encourages diversity of thought and professional progression.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead», «Retail Team Lead», «Beauty Floor Supervisor», «Client Experience Lead», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.