Sephora Sales and Service Leader
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Sephora is hiring a Sales and Service Leader in Brooklyn, NY to lead store teams and elevate client experiences. Hourly $28–$36/hr.
Overview
Sephora is a global beauty retailer and experiential omnichannel brand, operating a network of stores and a robust digital platform. As part of the LVMH group, Sephora emphasizes innovation, brand curation and elevated client experiences, offering fast-paced retail environments where product expertise, inclusivity and customer service are central to the employer value proposition.
Role & Responsibilities
- Lead and inspire the store team to deliver exceptional client experiences and achieve sales targets through coaching and role-modelling.
- Coach and develop team members via ongoing feedback, training and onboarding in product knowledge, service excellence and loyalty programmes.
- Drive store performance by maximizing client engagement, delivering personalised recommendations and ensuring expert product knowledge across categories.
- Support daily store operations including inventory control, receiving, stock replenishment and adherence to loss-prevention practices.
- Execute visual merchandising standards and maintain store presentation to reflect brand directives and promotional campaigns.
- Ensure staffing coverage and reliability; meet required weekly hours and be available for peak retail periods (nights, weekends, holidays).
- Uphold company policies and safety standards to create a welcoming, inclusive and compliant shopping environment.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a customer-facing service environment.
- Proven ability to coach, motivate and develop teams to meet or exceed sales objectives.
- Demonstrated strength in client service, consultative selling and delivering personalised recommendations.
- Excellent verbal communication and interpersonal skills with the ability to build rapport quickly.
- Comfortable working in a dynamic, fast-paced retail environment and rapidly absorbing product information.
- Physically able to lift and carry up to 50 pounds and perform tasks associated with retail operations.
- Flexibility to work a variable schedule including evenings, weekends and holidays.
Skills
Experience
Minimum 2 years of leadership experience in retail, hospitality or service environments, with a demonstrated track record of coaching teams to achieve sales and service targets.
Education
High school diploma or equivalent; some college coursework or vocational training preferred.
Workplace
This position is based in Brooklyn, Brooklyn, USA. In USA as a whole, Cerulean currently features 2.195 open positions, with 68 posted this week.
Compensation
The base compensation for this position ranges from USD 28 to USD 36 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (subject to eligibility).
Culture
Sephora fosters an inclusive, beauty-focused culture that values diversity, continuous learning and client-centric performance. The company encourages employees to be brand ambassadors, supporting development through training and a collaborative retail environment under the LVMH umbrella.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.