Sephora Sales and Service Leader
- Location
- BostonMassachusettsUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32/hour
- Department
- Retail & Boutique Operations
- Posted
- Jul 26, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora hiring Sales and Service Leader in Boston, MA. Full-time hourly role leading retail team, $28–$32/hr.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales targets
- Coach and empower team members through ongoing feedback and development to elevate overall performance
- Contribute to store success through strong client engagement, expert product knowledge, and personalized recommendations
- Support onboarding and continuous learning initiatives in service excellence, loyalty programs, product expertise, and brand initiatives
- Assist with inventory management, visual merchandising, and maintenance of store standards
- Foster a culture of inclusivity and openness where all team members feel valued and empowered
- Execute flexible scheduling and ensure reliable coverage during peak retail operations including nights, weekends, and holidays
- Uphold Sephora brand standards and company policies to create a safe and enjoyable shopping experience
Qualifications
- Minimum 2 years of proven leadership experience in retail, hospitality, or service environment
- Demonstrated ability to coach and inspire teams to achieve sales and service goals
- Strong sales and client service skills with a client-first mindset
- Excellent verbal and written communication and interpersonal skills
- Comfortable working in a fast-paced and dynamic retail environment
- Quick learner with ability to absorb and communicate product knowledge and training
- Physically capable of lifting and carrying up to 50 pounds
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
Education
Not specified
Workplace
This position is based in Boston, Massachusetts, USA.
Compensation
The base compensation for this position ranges from USD 28 to USD 32 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Service Leader», «Retail Operations Supervisor», «Sales Team Lead», «Client Experience Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.