Sephora Sales and Service Leader

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Location
BethesdaMarylandUSA
Employment
Full-Time
Seniority
Manager
Compensation
$28–32/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 14, 2026

About Sephora

Sephora is a leading global beauty retailer renowned for its broad assortment of prestige cosmetics, skincare and fragrance brands. Operating as part of the LVMH group, Sephora emphasizes experiential retail, brand partnerships and innovation in omnichannel client engagement. As an employer, Sephora is known for fast-paced retail operations, strong brand training programs and opportunities for internal mobility across merchandising, store leadership and corporate functions.

Sephora in Bethesda, MD is hiring a Sales and Service Leader (Full Time). Lead teams, drive sales and deliver client experiences. $28–$32/hr.

Role & Responsibilities

  • Lead by example to inspire and develop store team members, fostering a high-performance, client-first culture.
  • Coach and empower associates to deliver exceptional client consultations, drive sales conversion and meet individual and store targets.
  • Support onboarding and continuous learning initiatives, including product training, service standards and loyalty program execution.
  • Oversee daily store operations: execute visual merchandising standards, assist with inventory management and help maintain store presentation and safety.
  • Manage staffing needs, ensure schedule coverage during peak periods (nights, weekends, holidays) and uphold punctuality and attendance expectations.
  • Promote an inclusive workplace where diverse perspectives are respected and team collaboration is prioritized.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment; 3+ years total retail/service experience preferred.
  • Proven track record of coaching teams to achieve sales goals and improve performance metrics.
  • Strong interpersonal and communication skills with a client-centric approach to recommendations and relationship building.
  • Ability to work a flexible schedule including nights, weekends and holidays; available for 30–40 hours/week (full time).
  • Physically able to lift and carry up to 50 pounds and perform hands-on operational tasks.

Skills

Team leadership and coaching Consultative selling and client engagement Product and brand knowledge across prestige beauty categories Visual merchandising and presentation standards Inventory control and stock replenishment Point-of-sale (POS) systems and basic retail technology Performance management and goal-driven coaching

Experience

Minimum 2 years of leadership experience in retail, hospitality or a similar service environment; 3+ years overall retail or client-service experience is preferred, with demonstrable success in coaching teams and meeting sales objectives.

Education

High school diploma or equivalent required; further education or coursework in business, cosmetology, hospitality or a related field is advantageous.

Workplace

This position is based in Bethesda, Maryland, USA, within easy reach of Washington.

Compensation

The base compensation for this position ranges from USD 28 to USD 32 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (subject to eligibility).

Culture

Sephora cultivates an inclusive, fast-paced retail culture that prizes product expertise, creativity and customer experience. The environment emphasizes continuous learning, diversity and internal career mobility across store and corporate roles.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Customer Experience Lead», «Beauty Sales Leader», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.