Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 2, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader – full-time hourly position in Beachwood, OH. Lead retail team, drive sales, and inspire excellence.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals through coaching and collaboration
- Drive store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback and development to elevate team member performance and support continuous learning
- Support onboarding and training in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily operations including inventory management, visual merchandising, and maintenance of store standards
- Foster an inclusive and welcoming culture where all team members feel empowered and valued
- Uphold Sephora company policies and ensure a safe, enjoyable shopping experience for all clients
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve sales and service goals
- Strong sales and client service skills with demonstrated track record
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic retail environment
- Quick learner with capacity to absorb and share product knowledge
- Physically able to lift and carry up to 50 pounds
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service-focused environment, with demonstrated success in coaching teams and driving sales performance.
Education
High school diploma or equivalent required; additional retail management or business training preferred.
Workplace
The role is situated in Beachwood, Ohio, USA — conveniently close to Cleveland.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; Inclusion and belonging initiatives; employee discount and beauty community access.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Sales Team Leader», «Client Experience Lead», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.