Sephora Sales and Service Leader

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Location
BeachwoodOhioUSA
Employment
Full-Time
Seniority
Manager
Compensation
$24–27.50/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 15, 2026

About Sephora

Sephora is a global leader in prestige beauty retail, known for a broad assortment of makeup, skincare, fragrance and wellness brands. Operating as part of the LVMH group, Sephora emphasizes product innovation, digital customer experiences and experiential store environments that blend merchandising with expert service.

Sephora seeks a full-time Sales and Service Leader in Beachwood, OH to lead retail teams, drive sales, and deliver outstanding client experiences.

Role & Responsibilities

  • Lead by example to drive store sales and deliver exceptional client experiences through personalised consultations and product recommendations.
  • Coach, mentor and develop store team members; provide regular feedback, training and performance coaching to elevate skills and sales effectiveness.
  • Manage daily store operations including inventory control, visual merchandising standards and adherence to company policies and procedures.
  • Foster an inclusive, collaborative environment that promotes team engagement, adherence to Sephora standards and a positive client shopping experience.
  • Support onboarding and continuous learning initiatives including product knowledge, loyalty program activation and brand campaigns.
  • Maintain reliable availability for scheduled shifts, including nights, weekends and holiday peak periods.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or service (3 years preferred).
  • Proven track record of coaching teams to achieve sales and service targets.
  • Excellent interpersonal and communication skills with strong client-facing presence.
  • Demonstrated ability to learn and disseminate product knowledge quickly.
  • Physically able to lift and carry up to 50 pounds and perform retail-floor duties for extended periods.

Skills

Client engagement and personalised selling Coaching and team development Visual merchandising Inventory and loss-prevention awareness Service excellence and loyalty program activation

Experience

Minimum 2 years of leadership experience in a retail, hospitality, or service environment; demonstrated success in coaching teams, driving sales, and improving client experience (3 years preferred).

Education

High school diploma or equivalent required; post-secondary coursework or certification in business, retail management or hospitality preferred.

Workplace

The role is situated in Beachwood, Ohio, USA — conveniently close to Cleveland.

Compensation

The base compensation for this position ranges from USD 24 to USD 27.50 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, beauty-focused workplace that values creativity, inclusivity and continuous learning. The company emphasises hands-on training, career mobility and a client-first ethos within an environment that celebrates diverse perspectives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Leader», «Beauty Team Lead», «Client Experience Supervisor», «Store Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.