Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–30/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 27, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader opening in Austin, TX. Full-time hourly supervisory role leading retail teams in client service and sales excellence.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales goals
- Drive overall store performance through strong client engagement and expert product knowledge
- Provide ongoing feedback and development to elevate team performance
- Support onboarding and continuous learning initiatives across service excellence, loyalty programs, and product expertise
- Execute daily operations including inventory management, visual merchandising, and store standards maintenance
- Foster an inclusive, collaborative team environment where all members feel empowered
- Ensure compliance with company policies and create a safe, enjoyable shopping experience
- Maintain flexibility for scheduling during peak retail operations including nights, weekends, and holidays
Qualifications
- Minimum 2 years of verified leadership experience in retail, hospitality, or service sector
- Proven ability to coach and inspire diverse teams to achieve performance goals
- Strong sales and client service skills with demonstrated results
- Excellent verbal and written communication
- Comfortable working in a fast-paced, dynamic retail environment
- Ability to quickly absorb and share product knowledge and training materials
- Physical capability to lift and carry up to 50 pounds regularly
- Flexible availability including nights, weekends, and holiday shifts
- Consistent punctuality and reliable attendance
Skills
Experience
Minimum 3 years of progressive retail, hospitality, or service-sector experience, with at least 2 years in a verified leadership capacity. Demonstrated success in coaching and developing team members, driving sales performance, and maintaining high client satisfaction standards.
Education
High school diploma or equivalent (GED) preferred; equivalent retail or service experience may substitute.
Workplace
This position is based in Austin, Texas, USA.
Compensation
The base compensation for this position ranges from USD 26 to USD 30 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (based on eligibility); inclusion and belonging initiatives; Sephora employee discount and benefits package.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Retail Leadership Associate», «Client Service Manager», «Beauty Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.