Sephora Sales and Service Leader

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Location
USA
└Texas
└Austin
Employment
Full-Time
Seniority
Supervisor
Compensation
$26–34/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 3, 2026

About Sephora

Sephora is a global leader in prestige beauty retail and a member of the LVMH group. Renowned for its curated assortment of cosmetics, skincare and fragrance, Sephora combines experiential retail, product expertise and inclusive client service. The brand is recognized for professional training programs, fast-paced store environments and career pathways across retail operations, merchandising and corporate functions.

Sephora in Austin (Barton Creek) seeks a Sales and Service Leader — full-time, $26–$34/hr — lead the retail team and deliver outstanding client experience.

Role & Responsibilities

  • Lead and inspire the store team by modelling exceptional client service and Sephora standards.
  • Coach, develop and provide ongoing feedback to team members to elevate individual and store performance.
  • Drive sales through expert product knowledge, personalised recommendations and strong client engagement.
  • Oversee daily store operations including inventory handling, visual merchandising and maintenance of store standards.
  • Support onboarding and continuous learning on service excellence, loyalty programmes and brand initiatives.
  • Foster an inclusive, collaborative culture that prioritises safety, punctuality and professional conduct.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or service (3+ years preferred).
  • Proven track record of coaching teams to meet sales and service objectives.
  • Excellent verbal communication and interpersonal skills with a client-first mindset.
  • Comfortable working in a fast-paced, dynamic retail environment and available for peak hours (nights, weekends, holidays).
  • Physically able to lift and carry up to 50 pounds.

Skills

Team coaching and development Client engagement and relationship building Product knowledge (cosmetics, skincare, fragrance) Visual merchandising Inventory handling and stock management Strong verbal communication

Experience

Minimum 2 years of leadership experience in a retail, hospitality, or service environment; 3+ years preferred. Demonstrated success coaching teams, driving sales and delivering elevated client experiences.

Education

High school diploma or equivalent; post-secondary study in retail, business, hospitality or a related field preferred.

Workplace

This position is based in Austin, Texas, USA.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora fosters an inclusive, high-energy retail culture centred on product expertise, continuous learning and client-centric service. As part of LVMH, the brand emphasises professional development and diverse career pathways within beauty retail and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Leader», «Retail Supervisor», «Client Experience Manager», «Beauty Team Lead», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.