Sephora Sales and Service Leader
- Location
- ArcadiaCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32.20/hour
- Department
- Retail & Boutique Operations
- Posted
- May 21, 2026
About Sephora
Sephora is a global beauty retailer known for a broad assortment of prestige cosmetics, skincare, fragrance and wellness brands, operating an omnichannel network of stores and digital channels. As part of the LVMH group, Sephora emphasizes innovation, product expertise and experiential retailing, offering career pathways across store operations, merchandising and brand partnerships.
Sephora in Arcadia, CA is hiring a Sales and Service Leader (full-time) to lead store teams, coach associates and drive sales ($28–$32.20/hr).
Role & Responsibilities
- Lead and inspire the store team by modelling exemplary client service and driving a culture of high performance and inclusivity.
- Coach, develop and provide ongoing feedback to associates to elevate individual and team sales performance and product expertise.
- Drive client engagement through personalized recommendations, loyalty program activation, and service excellence to meet and exceed sales targets.
- Support daily store operations including inventory management, visual merchandising standards, loss prevention and general store upkeep.
- Facilitate onboarding and continuous learning initiatives tied to product knowledge, brand activations and company service standards.
- Manage scheduling and staffing to ensure coverage during peak periods (nights, weekends and holidays) and maintain reliable attendance standards.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment.
- Proven track record of coaching teams to achieve sales goals and deliver exceptional client experiences.
- Excellent verbal communication and interpersonal skills with the ability to motivate diverse teams.
- Comfortable working in a fast-paced, dynamic retail setting and adapting quickly to new products and initiatives.
- Physically able to lift and carry up to 50 pounds and perform standing/active duties for extended periods.
Skills
Experience
At least 2 years of supervisory or leadership experience within retail, hospitality or another customer-focused environment, with demonstrable results in sales generation and team development.
Education
High school diploma or equivalent required; post‑secondary coursework or degree in business, retail management, hospitality or a related field preferred.
Workplace
The successful candidate will be located in Arcadia, California, USA, with easy access to Los Angeles.
Compensation
The base compensation for this position ranges from USD 28 to USD 32.20 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora fosters an inclusive, fast-moving retail culture that prizes product expertise, continuous learning and diversity of perspectives. The brand emphasizes experiential client service and career mobility within the broader LVMH group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Team Lead», «Store Team Leader», «Retail Sales Supervisor», «Client Experience Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.