Sephora Sales and Service Leader

Closed The candidacy window for this position at Sephora has closed.

While this position is no longer receiving submissions as of March 19, 2026, Sephora presents 563 alternative opportunities for your consideration.

Continue Your Search

We invite you to review more currently available roles:

Location
Employment Full-Time
Seniority Manager
Compensation $28–36/hour
Posted Mar 19, 2026

Sephora seeks a Sales and Service Leader in Alexandria, VA to lead store teams and deliver exceptional client experiences. Hourly $28–$36/hr.

Overview

Sephora is a global beauty retailer and a member of the LVMH group, known for its broad assortment of prestige cosmetics, skincare and fragrance brands and its omnichannel retail experience. The company emphasizes product expertise, innovation in retail and digital, and a fast-paced, client-centric sales culture that supports career development across stores and corporate functions.

Role & Responsibilities

  • Lead and inspire the store team by modeling exceptional client service and sales behaviours.
  • Coach, develop and provide ongoing feedback to team members to raise performance and product expertise.
  • Drive sales and KPI achievement through expert client engagement, personalised recommendations and promotion of loyalty programmes.
  • Support onboarding and continuous learning initiatives to maintain high standards of service and product knowledge.
  • Oversee daily store operations including inventory tasks, visual merchandising and maintaining presentation and safety standards.
  • Manage scheduling reliability and ensure coverage during peak retail hours, including nights, weekends and holidays.
  • Foster an inclusive, collaborative environment in line with company values and policies.

Qualifications

  • Minimum 3 years of relevant retail, hospitality or service experience, including at least 2 years in a leadership or supervisory role.
  • Proven track record of coaching teams to meet or exceed sales and service goals.
  • Excellent verbal communication and interpersonal skills with a client-first orientation.
  • Comfortable working in a fast-paced, dynamic retail environment and able to absorb and share product knowledge quickly.
  • Physically able to lift and carry up to 50 pounds.

Skills

Team leadership Coaching and development Client engagement and relationship building Product knowledge (beauty/cosmetics) Sales performance management Visual merchandising Inventory management Effective communication Reliability and punctuality

Experience

Demonstrated experience in retail or hospitality with a minimum of three years total experience and at least two years in a leadership capacity; experience in beauty or cosmetics retail strongly preferred. Proven ability to coach teams, drive sales, manage daily store operations and deliver exceptional client experiences.

Education

High school diploma or equivalent; post-secondary coursework in business, retail management, fashion or beauty is advantageous but not required.

Workplace

This position is based in Alexandria, Virginia, USA, within easy reach of Washington, D.C.. The broader Virginia area accounts for 32 active listings on Cerulean, 2 of which are new. In USA as a whole, Cerulean currently features 3.521 open positions, with 150 posted this week.

Compensation

The base compensation for this position ranges from USD 28 to USD 36 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility dependent).

Culture

Sephora cultivates a high-energy, client-focused retail culture that values diversity, inclusivity and continuous learning. Colleagues are encouraged to develop product expertise, collaborate across teams and contribute to an innovative retail experience within the LVMH portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Client Experience Leader», «Store Sales Supervisor», «Beauty Sales Leader», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.