Sephora Sales Advisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Welcome customers enthusiastically and provide friendly, expert service.
• Identify customer needs through effective questioning and recommend suitable products.
• Share product knowledge with customers.
• Contribute as a productive and motivated member of the store team; recognize and respect colleagues’ work.
• Help identify opportunities to improve the store and propose possible solutions.
• Contribute to a pleasant, organized working environment and perform services as needed.
• Develop specialist knowledge in the assigned area and keep up with market trends.
• Follow the LVMH Group code of ethics and conduct.
• Maintain Sephora’s standards for promoting products, services, and events, as well as store cleanliness, maintenance, and organization.
• Follow Sephora policies and procedures and strive to be a reference in the assigned area.
• Participate in inventory control and quality; complete delegated tasks promptly and accurately.
• Maintain store security standards, monitor competitor activity, and stay informed about store events.
• Participate in programs to reduce merchandise shortages and loss.
• Help reduce company expenses without compromising service or presentation standards.
• Perform cashier duties when assigned and trained.
• Protect confidential information.
• Complete all My Sephora Learning training, seek additional training when needed, and help train new advisors.
• Maintain the store’s appearance in accordance with Sephora concepts and procedures.

Qualifications

• Retail experience preferred.
• Beauty experience preferred.
• Customer service, communication, and organizational skills.
• Logical reasoning.
• High school diploma or equivalent.
• Knowledge of a foreign language preferred.
• Ability to communicate clearly with customers and employees.
• Ability to operate the point of sale if trained.
• Ability to handle and apply products to customers.
• Availability and flexibility.
• Compliance with the dress code.
• Consistent and reliable customer service.
• Committed and proactive approach; customer focus; teamwork; work ethic and values aligned with Sephora; results- and action-oriented approach; willingness to learn.

Skills

Education

High school diploma or equivalent.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.