Sephora Sales Advisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Welcome and enthusiastically assist every customer entering the store.
• Provide warm, expert customer service and identify customer needs through effective questioning, recommending suitable products and sharing product knowledge.
• Contribute as a productive and motivated member of the store team; recognize and respect colleagues’ work, help identify opportunities for improvement and possible solutions, and support a pleasant, organized work environment.
• Perform services as required and develop specialist knowledge in the area of responsibility; keep up with market trends.
• Follow the LVMH Group code of ethics and conduct.
• Maintain Sephora’s concepts for promoting products, services and events, as well as store cleanliness, maintenance and organization standards.
• Implement and comply with Sephora policies and procedures; strive to be a reference in the assigned area.
• Participate in inventory control and quality; complete delegated tasks promptly and accurately; maintain store security standards; monitor competitor activity and stay informed about store events.
• Participate in merchandise shortage and loss-reduction programmes and help reduce company expenses without compromising service or presentation standards.
• Assigned Sales Advisors must know cashier functions.
• Ensure information confidentiality.
• Complete all My Sephora Learning training and actively seek additional training when needed.
• Assist in training new Sales Advisors.

Qualifications

• Retail experience is desirable.
• Beauty experience is desirable.
• Customer service, communication and organizational skills.
• Logical reasoning.
• High school education or equivalent.
• Knowledge of a foreign language is desirable.
• Ability to communicate clearly with customers and employees.
• Ability to operate the point of sale, if authorized.
• Ability to handle and apply products to customers.
• Availability and flexibility.
• Ability to adhere to the dress code.
• Consistent and reliable customer service.
• Committed and proactive approach; customer focus; teamwork; work ethic and values aligned with Sephora; results and action orientation; willingness to learn.

Skills

Experience

Retail experience and beauty experience are desirable.

Education

High school education or equivalent.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.