Sephora Retail Training Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Facilitate dynamic in-person and virtual instructor-led training programs to store teams, emphasizing leadership development, client service techniques, and selling skills
• Deliver expert-level facilitation through engaging learning experiences that drive skill development, knowledge retention, and behavior change across diverse audiences
• Provide direct in-session coaching and real-time feedback to store leaders and attendees during training sessions, adapting delivery to meet specific market and audience needs
• Leverage virtual training platforms such as Zoom, Teams, and Mentimeter to set up, manage, and execute training sessions professionally
• Hold recurring planning meetings with Sephora and Sephora@Kohl's District Managers to align on market-specific training strategy and gather insights to inform future visit planning
• Provide solution-based feedback to retail business partners to address training gaps and optimize return on investment for all training programs
• Manage administrative responsibilities including communications, scheduling, travel logistics, expenses, and budgets while maintaining current knowledge of store communications and company initiatives

Qualifications

• 3+ years of exempt-level store leadership experience (Store Manager, Assistant Store Manager, or equivalent higher position)
• 3+ years of proven ability to facilitate learning experiences and engage diverse audiences, including leadership teams and large group settings
• Excellent interpersonal, communication, and command skills with demonstrated understanding of adult learning principles
• Proven ability to collaborate effectively and leverage partnerships across all organizational levels
• Ability to demonstrate managerial courage, share and receive feedback constructively, and role-model client service and leadership standards
• Demonstrated capability to plan and align multiple projects and logistics simultaneously in an autonomous environment
• Proven ability to connect learning outcomes and behavior change to measurable business objectives and field performance

Skills

Experience

3+ years of exempt-level store leadership experience (Store Manager, Assistant Store Manager, or higher). 3+ years of proven ability to facilitate learning experiences and engage diverse audiences in professional settings. Cosmetic industry experience is preferred but not required.

Education

No degree is required. Cosmetic industry certification or professional licenses are preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 99,025 to USD 110,675 per annum.

Benefits

Health insurance (medical, dental, vision coverage); disability and life insurance fully covered by employer; 401(k) retirement plan with 4% employer match; FSA and HSA programs; Student Debt Retirement plan allowing student loan payments to earn 401(k) match; paid vacation time off; sick paid time off; protected leave; tuition reimbursement; leadership development programs; 30% employee discount on all merchandise and services; access to free mental health coaching (Modern Health); access to financial coaching (Financial Finesse) with 24/7 availability; volunteer and donation matching programs.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.