- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €30,000/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 28, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Retail Supervisor in Milan to lead department performance, develop team capabilities and oversee customer experience, in-store services and stockroom operations. The role is full-time, 40 hours per week, permanent, under the CCNL Commercio at the 3rd level; the starting gross annual salary is €30,000, with actual pay varying by experience, skills, start date and organizational needs.
Role & Responsibilities
- Manage and monitor qualitative and quantitative KPIs, including recruitment, My Client, LoveMeter, conversion rate, average ticket and units per ticket, as well as omnichannel services such as Sephora+, Click & Collect and app downloads.
- Monitor individual and store team performance and define corrective actions.
- Manage the department team and its performance, developing team members’ skills and talents.
- Ensure quality standards across the makeup, skincare, fragrance and Sephora Collection departments.
- Train team members in technical skills.
- Resolve disputes.
- Develop team spirit and motivate each team member to achieve their goals.
- Brief the team on current results and daily and monthly objectives.
- Ensure compliance with guidelines for the customer journey.
- Monitor and share daily results with the Store Manager and the team.
- Ensure compliance with company procedures, including regulations and safety procedures, and commercial policies concerning prices, promotions and communications.
- Manage the performance of in-store services, both internal and external.
- Organize and plan the Booxi platform.
- Coordinate in-store activities and events, including events, masterclasses and Digiclasses, through daily correspondence with the Trade & Communication Department.
- Support managers with daily activities and contribute actively to developing the store’s commercial and HR strategy.
- Manage the stockroom and maintain optimal stock levels in line with product replenishment cycles and merchandising strategies.
Qualifications
- At least 3–4 years of experience in similar roles such as Assistant Store Manager, Team Leader, Supervisor or Key Holder, preferably in dynamic, multinational retail environments.
- Knowledge of key commerce KPIs and confidence in budget management, analysis and daily reporting.
- Professional knowledge of English.
Skills
Experience
At least 3–4 years in similar roles; the source also states a minimum of 3 years.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 30,000 per annum.
Benefits
Competitive, tailored welfare offers; free beauty product gifts; discounts on Sephora products; additional benefits in accordance with current company policies.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Sales Floor Supervisor», «Department Supervisor», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.