Sephora Retail Sales Manager

About Sephora

Sephora is a leading global beauty retailer within the selective distribution segment, known for an expansive assortment across perfume, skincare and makeup. The brand emphasizes customer experience, product expertise and innovation in retail, and forms part of a larger luxury distribution ecosystem focused on talent development and inclusive workplace culture.

Role & Responsibilities

• Lead a defined commercial axis (e.g., Fragrance, Skincare, Makeup, Cash, Operations): plan and organise daily activity to deliver sales targets and operational standards.
• Drive the local commercial and human development plan by activating growth levers, setting priorities and monitoring performance indicators (KPIs).
• Coach, motivate and develop a team of sales advisors through regular feedback, training and performance reviews to ensure customer satisfaction and skills progression.
• Ensure in-depth product and service knowledge across the team and cascade brand initiatives, new product launches and selling techniques.
• Manage store operations for the assigned axis: scheduling, stock rotation, merchandising standards, visual guidelines and compliance with cash and security procedures.
• Recruit, allocate resources and propose staffing plans to maintain service levels during peak periods and support business continuity.

Qualifications

• Proven first-line managerial experience in a customer-focused retail environment; prior success in coaching and delivering team targets is mandatory.
• Strong commercial orientation with a track record of meeting or exceeding sales objectives.
• Excellent interpersonal and communication skills, with the ability to inspire and mobilise a diverse team.
• Organisational agility, decisiveness and the capacity to propose pragmatic solutions in a fast-moving retail context.
• Solid product sensibility for beauty categories and the capability to train others on product knowledge.

Skills

Experience

Minimum of one successful managerial experience in a customer-facing retail environment; experience in beauty or luxury retail strongly preferred.

Education

Secondary education (Baccalauréat) or equivalent; post-secondary studies in commerce/retail management or hospitality/beauty-related diploma preferred.

Workplace

Benefits

Fixed salary plus attractive variable pay; health insurance (mutuelle); employee profit-sharing (participation) and incentive plan (intéressement).

Culture

Sephora cultivates an inclusive, team-centred culture where authenticity and diversity are valued. The company fosters professional development and leadership through ongoing learning opportunities and encourages employees to contribute to memorable client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.