Sephora Retail Sales Manager

Sephora is a global beauty retailer renowned for its curated assortment of prestige cosmetics, fragrance and skincare. As part of the LVMH group, the brand combines luxury retail expertise with an entrepreneurial, omnichannel approach to customer experience and product discovery.

1. Lead a dedicated commercial area (Perfume, Skincare, Makeup, Cash, or Operations), setting priorities and planning daily and weekly activity to achieve sales and service objectives.
2. Drive the commercial and human development plan for the area by activating growth levers, defining targets, and monitoring KPIs.
3. Coach, motivate and develop a team of Sales Advisors through regular feedback, training and on-floor coaching to elevate product knowledge and selling skills.
4. Ensure superior client experience through service standards, merchandising, and by resolving client escalations promptly.
5. Coordinate with store management on staffing, scheduling, inventory flow and operational tasks to maintain store performance and visual standards.

1. Minimum of 3 years of successful managerial experience in a customer-service or retail environment.
2. Proven ability to lead and motivate frontline sales teams to deliver collective results.
3. Strong commercial orientation with a track record of meeting or exceeding sales targets.
4. Excellent communication skills and capacity to train and develop people.
5. Adaptable, proactive and solution-oriented in a fast-moving retail environment.

1. Team leadership and coaching
2. Sales planning and KPI monitoring
3. Customer service excellence
4. Product knowledge development (makeup, skincare, fragrance)
5. Merchandising and visual standards
6. Schedule and resource planning
7. Performance management and feedback

At least 3 years of managerial experience in retail or a customer-facing industry, preferably within beauty, luxury or selective distribution, with demonstrated success in leading sales teams and achieving targets.

Post-secondary diploma or equivalent; bachelor's degree in business, retail management or a related field preferred. Professional qualifications in retail or beauty are a plus.

Competitive fixed and variable remuneration; company health insurance (mutuelle); participation and intéressement; additional company benefits.

Sephora cultivates an inclusive, diverse and team-oriented culture where authenticity and personal development are valued. The environment emphasizes customer experience, continuous learning, and opportunities to grow within a global luxury retail group.