Sephora Retail Operations Executive

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Coordinate communication between stores and Head Office, directing queries to relevant teams and tracking follow-ups to completion.
• Consolidate departmental updates into the weekly Action Box, issue it every Tuesday and reminders every Friday, and follow up on missing inputs, store responses and outstanding actions.
• Support stores in implementing approved operating procedures, merchandising guidelines, stock-handling requirements and audit actions.
• Maintain operational checklists, action trackers and supporting records; follow up with stores on outstanding items.
• Coordinate replenishment and back-of-house process follow-ups with store teams, escalating discrepancies and recurring issues.
• Flag delays, compliance gaps and unresolved operational issues to the Assistant Manager, Retail Operations.
• Coordinate store requirements for brand events, marketing activities, training and other approved retail initiatives.
• Check monthly store rosters against confirmed activities and training requirements, flagging coverage gaps to Store Managers and the Assistant Manager.
• Follow up on materials, supplies, delivery schedules and readiness checklists before activities take place.
• Obtain supplier quotations and compile supporting information for review and approval.
• Coordinate approved maintenance and service visits with vendors, stores and relevant Head Office teams; track progress, confirm completion with stores and escalate delays or incomplete work.
• Create supplier records in COREFA, prepare purchase orders and upload supporting documents in accordance with approval procedures.
• Maintain quotation, purchase order, invoice and service records; follow up with Finance and vendors on documentation queries.
• Compile scheduled operational reports and presentations using agreed templates, including audit follow-ups, customer feedback, stock adjustments and exception records.
• Check submissions for completeness and accuracy, follow up on missing information and maintain current store records.
• Keep maintenance, project and operational action trackers up to date, highlighting overdue tasks and exceptions for review.
• Log customer feedback received through the Retail Operations team and route cases to the relevant Store Manager or responsible function.
• Track responses and agreed follow-up actions, escalating unresolved cases and recurring service issues to the Assistant Manager.
• Support store openings, relocations, renovations and system or process rollouts through scheduling, checklist management, material coordination and documentation.
• Follow up with stores, vendors and Head Office teams on assigned project tasks and provide timely status updates.
• Assist with briefing arrangements and distribution of approved instructions, record store queries and escalate implementation issues.
• Complete assigned tasks accurately and on time, escalating issues that require decisions or additional support.

Qualifications

• Experience in retail operations, store operations or operational coordination, gained on the sales floor and/or in a Head Office environment.
• Proficiency in Microsoft Excel, PowerPoint and Word, with the ability to maintain trackers and compile accurate reports.
• Strong organizational skills, attention to detail and reliable follow-through.
• Clear communication and the ability to prioritize multiple tasks and meet deadlines in a fast-paced retail environment.
• Service-oriented, proactive and committed to consistent store execution.

Skills

Experience

Beginner-level experience in retail operations, store operations or operational coordination, gained on the sales floor and/or in a Head Office environment.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.