Sephora Retail HR Program & Governance Manager
- Location
- RemoteUnited StatesUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $125,000–140,000/year
- Department
- Human Resources, People & Culture
- Posted
- Sep 21, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Retail HR Program & Governance Manager remote role in the United States. Manage HR programs, policies, and governance with $125K–$140K salary.
Role & Responsibilities
- Identify Retail HR programs, policies, processes, tools, and ways of working that are unclear or require improvement, using data, field feedback, and stakeholder input to prioritize interventions
- Create practical solutions including SOPs, playbooks, toolkits, quick reference guides, templates, and escalation frameworks tailored to retail operational complexity
- Coordinate Retail HR programs and workstreams with clear owners, timelines, and deliverables while maintaining program roadmaps, trackers, and status updates
- Partner with Retail Operations, field leaders, HR Operations, Employee Relations, and cross-functional stakeholders to align priorities, roles, and decision-making
- Support rollout plans for new or updated programs, processes, and tools through change enablement resources and communication materials that drive consistent adoption
- Identify opportunities to simplify work, improve consistency, and leverage technology and AI-enabled tools to enhance operational efficiency
- Communicate proactively and clearly with stakeholders on progress, risks, decisions, and next steps to ensure transparency and alignment
Qualifications
- 5+ years of progressive experience in HR, HR Operations, Program Management, project coordination, or process improvement disciplines
- Demonstrated success leading complex cross-functional initiatives and driving outcomes through influence rather than direct authority
- Experience developing, documenting, or supporting governance routines, operating procedures, policy frameworks, and organizational standards
- Strong project management, stakeholder management, facilitation, and communication skills with proven ability to navigate ambiguity
- Exceptional written and verbal communication abilities, including capability to communicate with executive stakeholders
- Hands-on approach to prioritization, materials drafting, work organization, and execution when resources or processes are not yet established
Skills
Experience
5+ years of progressive experience in HR, HR Operations, Program Management, project coordination, process improvement, or related disciplines, with demonstrated success leading complex cross-functional initiatives. Preferred experience includes multi-unit retail, hospitality, or field-based operations; program governance and organizational effectiveness; developing SOPs and knowledge management solutions; and AI enablement or workforce technology implementations.
Education
Bachelor's degree or equivalent professional experience. PMP, Lean Six Sigma, Change Management, SHRM, or related certifications are preferred.
Workplace
This position is based in Remote, United States, USA.
Compensation
The base compensation for this position ranges from USD 125,000 to USD 140,000 per annum.
Benefits
Medical, dental, and vision coverage; disability and life insurance fully covered; competitive 401(k) with 4% match; FSA and HSA programs; Student Debt Retirement plan; PTO and flexible work arrangements; protected leave; career development and tuition reimbursement; 30% merchandise discount; free mental health and financial coaching via Modern Health and Financial Finesse; volunteer and donation matching.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HR Programs Manager», «Retail HR Operations Manager», «HR Process & Governance Specialist», «Field HR Enablement Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.