- Location
- Düsseldorf North Rhine-Westphalia Germany
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 6, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Retail Excellence Specialist supports consistent, efficient and compliant store and corner operations at Sephora in Düsseldorf, coordinating maintenance, health and safety, audits, retail IT, loss prevention, suppliers and continuous improvement. The role is limited until the end of 2028 and is full-time under a permanent employment contract.
Role & Responsibilities
- Conduct regular visits to stores and corners to assess maintenance needs, follow up on issues and support consistent operational standards.
- Define and coordinate improvement projects that strengthen store operations and operational excellence.
- Coordinate the rollout of health and safety guidelines and standards, supporting store teams with implementation and follow-up.
- Monitor adherence to applicable legal and internal requirements in collaboration with specialist teams, escalate gaps and track corrective actions.
- Support the Internal Audit Manager with audit preparation and follow-up on agreed actions.
- Support the adoption and effective use of retail digital tools, including Beauty Scan, S+ and Maple.
- Coordinate retail input and pilot-store support for IT projects and rollouts, working with IT and store teams.
- Maintain an overview of retail digital tools and hardware, track operational issues and follow up with IT on resolution.
- Coordinate implementation and follow-up of loss prevention measures, including CCTV, access controls, alarm systems and operational checks, with maintenance and relevant specialist teams.
- Support shrinkage analysis, identify operational improvement opportunities and track agreed action plans.
- Coordinate external suppliers for projects throughout the year, including sourcing, creation, KPI setup, follow-up and action plans.
- Support ATOSS change management and consistent implementation of working-hours processes in collaboration with relevant teams.
- Own the Store Handbook, coordinate cross-functional updates and ensure clear, accessible operational guidance.
- Prepare retail KPI reports and analysis, highlight trends and translate findings into actionable recommendations.
- Coordinate the rollout of operational guidelines and track implementation and follow-up actions.
- Evaluate retail processes, gather store feedback and recommend practical improvements.
- Deliver timely, accurate reporting and actionable analysis.
- Contribute effectively to retail excellence budget planning and follow-up.
- Resolve maintenance issues within agreed timelines and escalate delays promptly.
- Ensure operational readiness for new store openings against agreed milestones.
- Follow up on audit findings and complete corrective actions within agreed timelines.
- Follow up on health and safety risk assessments and track agreed actions through to completion.
Qualifications
- Degree in business, economics or a technical discipline, or equivalent education.
- At least 3 years of relevant experience, preferably in a retail environment.
- Experience supporting the implementation of health and safety standards is an advantage.
- Strong technical and IT skills, with an understanding of retail systems and digital tools.
- Strong proficiency in Microsoft Office, particularly Excel for reporting and analysis.
- Fluency in German and English.
Skills
Experience
At least 3 years of relevant experience, preferably in a retail environment.
Education
Degree in business, economics or a technical discipline, or equivalent education.
Workplace
This position is based in Düsseldorf, North Rhine-Westphalia, Germany.
Explore jobs in North Rhine-Westphalia or in Germany.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.