- Location
- Rimini Emilia-Romagna Italy
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €30,000/year
- Department
- Retail & Boutique Operations
- Posted
- Nov 3, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is seeking a Retail Department Supervisor in Rimini to lead a beauty department team, oversee KPIs and in-store services, maintain product and service standards, and support store commercial and HR strategy. The permanent, full-time position is subject to the CCNL Commercio, 3rd level, and carries a starting gross annual salary of €30,000 for a 40-hour week, with pay proportionally adjusted for part-time hours.
Role & Responsibilities
- Manage and monitor qualitative and quantitative KPIs, including Recruitment, My Client, LoveMeter, conversion rate, average ticket and units per ticket, as well as omnichannel services such as Sephora+, Click & Collect and app downloads.
- Monitor individual and store team performance and define corrective actions.
- Manage the department team and its performance, developing team members’ skills and talents.
- Ensure quality standards across the department’s makeup, skincare, fragrance and Sephora Collection areas.
- Provide technical skills training.
- Resolve disputes.
- Foster team spirit and motivate each member to achieve their goals.
- Brief the team on current results and daily and monthly objectives.
- Ensure an excellent customer journey and compliance with guidelines.
- Monitor and share daily results with the Store Manager and the team.
- Ensure compliance with company procedures, including regulations and safety procedures, and commercial policies on prices, promotions and communications.
- Manage the performance of internal and external in-store services.
- Organize and plan the Booxi platform.
- Coordinate in-store activities and events, including events, masterclasses and Digiclasses, through daily correspondence with the Trade & Communication Department.
- Support managers in daily activities and contribute to the development of the store’s commercial and HR strategy.
- Manage the stockroom and maintain optimal stock levels in line with replenishment cycles and merchandising strategies.
Qualifications
- At least 3–4 years of experience in similar roles, such as Assistant Store Manager, Team Leader, Supervisor or Key Holder, preferably in dynamic, multinational retail environments.
- Knowledge of key commercial KPIs and confidence in budget management, analysis and daily reporting.
- Business and goal orientation.
- Professional knowledge of English.
- Relationship management skills.
- Analysis and reporting skills.
- Critical thinking, including a global perspective and the ability to connect variables and focus on key aspects of problems.
- Ability to drive activities to completion and achieve expected results.
- Resilience and the ability to perform under stress or pressure, overcome obstacles and learn from setbacks.
- Ability to collaborate and contribute actively to teamwork.
- Excellence orientation and the ability to prioritize without compromising appropriate standards.
- Planning and organizational skills, including the ability to structure the workday around tasks and priorities.
Skills
Experience
At least 3 years; the role profile specifies 3–4 years in similar roles.
Workplace
This position is based in Rimini, Emilia-Romagna, Italy.
Explore jobs in Emilia-Romagna or in Italy.
Compensation
The base compensation for this position is EUR 30,000 per annum.
Benefits
Competitive tailored welfare offers, free beauty product gifts, access to discounts on Sephora products, and benefits in accordance with current company policies and applicable legal benefits.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Department Team Leader», «Retail Floor Supervisor», «Beauty Department Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.