Sephora Retail Business Process Owner
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Posted
- Apr 28, 2026
About Sephora
Sephora is a leading prestige beauty retailer and a member of the LVMH group, known for its curated assortment of global and exclusive brands alongside its own Sephora Collection. The organisation operates across numerous international markets and combines strong retail savoir‑faire with an increasingly digital, omnichannel operating model. As an employer, Sephora emphasizes diversity, ongoing learning and cross‑functional collaboration between commercial and technology teams.
Sephora — Paris La Défense: Retail Business Process Owner to lead regional store systems, SAP S/4 deployments and UAT.
Role & Responsibilities
- Collect, analyse and consolidate regional retail requirements for back‑office applications (e.g., BOSS/SAP, PDA and other in‑store digital tools).
- Translate regional needs into validated functional specifications and ensure correct configuration within SAP S/4 and connected ERP/back‑office systems.
- Contribute to target process design by integrating regional specificities, operational constraints and opportunities for digitalisation and simplification.
- Lead and execute User Acceptance Testing (UAT): validate requirements, document defects and ensure compliance with business and legal needs.
- Coordinate change management activities: communicate project status, produce training materials, deliver training sessions and act as primary regional contact for end‑users.
- Support deployment and hypercare for SAP S/4 and digital in‑store back‑office rollouts; monitor go‑live, resolve or escalate incidents and capture user feedback for continuous improvement.
- Share best practices across markets and act as the voice of the retail business within regional and global tech teams.
Qualifications
- Minimum 10 years' professional experience with significant exposure to retail operations and store workflows.
- Proven experience in ERP projects or retail systems implementations (design, testing, deployment and hypercare).
- Strong stakeholder management and cross‑functional communication skills in an international environment.
- Comfortable with change management, training delivery and creation of localized operational documentation.
- Demonstrated ability to synthesise regional requirements and translate them into functional specifications.
Skills
Experience
At least 10 years of professional experience, with hands‑on exposure to store operations and several full lifecycle retail systems projects (requirements gathering, UAT, deployment and hypercare) across multiple markets.
Education
Bachelor's degree in business administration, information systems, retail management or a related discipline, or equivalent professional experience.
Workplace
The role is situated in Paris La Défense, Île-de-France, France.
Culture
Sephora promotes an inclusive, entrepreneurial culture that values diversity, continuous learning and cross‑disciplinary collaboration. Teams operate in a fast‑paced, international environment where empowerment, creativity and operational excellence are encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Process Manager», «Regional Retail Systems Specialist», «Store Operations Business Analyst», «Retail Operations Process Owner», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.