Sephora Regional Retail Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Jun 26, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Regional Retail Manager role at Sephora London. Lead South region operations, manage store performance and teams. Full-time, hybrid.
Role & Responsibilities
- Lead the people, standards, customer experience and operational performance across all stores in the South region
- Build and develop SEPHORA's brand and culture across all assigned stores
- Own the people, financial and operational performance accountability for stores within the region
- Coach and develop store leaders and teams to translate retail plans into tangible actions that drive agreed targets
- Build, develop and implement store and area plans to maximise sales and KPI performance
- Deliver all sales and KPI targets through performance monitoring, opportunity identification and action planning
- Ensure best-in-class customer experience is consistently delivered across all stores
- Provide clear leadership, support and direction aligned with SEPHORA UK's vision and strategic direction
- Recruit, retain and develop exceptional people with strong focus on talent identification and succession planning
- Define, build and follow up on people development plans in partnership with HR, Training and Education
- Support the management of employee relations and performance across assigned stores
- Create and maintain a customer-obsessed, brand-focused environment for all frontline teams
- Support the rollout of retail projects and act as gatekeeper of retail communications and data to stores
- Demonstrate strong customer and frontline obsession by being present in stores four days a week
- Translate area objectives into store sales and KPI targets, monitoring performance and identifying improvement opportunities
- Oversee retail operations and standards including back-of-house organisation, stock and inventory management, H&S compliance, merchandising, cleanliness and security
Qualifications
- Proven experience leading fast-paced, high-turnover stores generating £10M+ in sales
- Strong track record in customer experience leadership within retail environments
- Solid knowledge of sales, service and commercial KPIs including conversion rate and average basket value
- Comprehensive beauty industry knowledge with up-to-date awareness of trends and products
- Excellent communication and collaboration skills
- Valid UK driving licence with flexibility to travel across the country
Skills
Experience
Minimum 5 years of proven experience in fast-paced retail leadership, with demonstrated success managing high-volume stores and driving commercial performance through team development and customer-centric strategies.
Education
Not specified
Workplace
The successful candidate will be located in London, England, UK.
Benefits
Private healthcare from day one, life assurance from day one, private pension from day one, competitive salary with annual reviews, generous employee discount across SEPHORA brands worldwide, paid birthday leave, access to perks and wellbeing platform with discounts and wellness support, LVMH Heart Fund for social and emergency support, generous holiday allowance with option to purchase additional days.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Store Director», «Area Retail Director», «Regional Operations Manager», «Area Manager - Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.