Sephora Regional Manager, Operations & Business Optimization
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $87,000–98,000/year
- Department
- Retail & Boutique Operations
- Posted
- May 26, 2026
About Sephora
Sephora Canada is the national arm of the global prestige beauty retailer Sephora and forms part of the LVMH group of maisons. The brand is known for its curated portfolio of cosmetics and skincare, experiential retail environment and strong emphasis on customer service and product expertise. As an employer, Sephora emphasizes career mobility, cross‑functional collaboration and opportunities within the wider LVMH luxury network.
Sephora Canada in Montreal seeks a Regional Manager, Operations & Business Optimization (East). Bilingual role, hybrid, $87,000–$98,000 CAD per year.
Role & Responsibilities
- Design, implement and continuously improve store operations tools, resources and processes to drive efficiency, consistency and profitability across Sephora Canada stores.
- Identify and address operational gaps in payroll and shift scheduling, supply chain and inventory processes, controllable store P&L drivers, and back‑of‑house standards and policies.
- Partner with district managers and regional directors to prioritise regional improvement opportunities focused on process efficiency, expense control and team capability.
- Provide hands‑on coaching to store leadership to optimise controllable expenses and support attainment of operational and financial targets.
- Collaborate with U.S. store opening teams to align North American processes while adapting to local market requirements.
- Develop and deliver operational training materials and learning sessions; onboard and train new district managers, store directors and operations managers.
- Serve as primary business contact for logistics and distribution teams to ensure store delivery cadence and drive continuous operational improvements.
- Lead or contribute to strategic projects that advance the objectives of the operations & business optimization function.
Qualifications
- Minimum of 5 years’ experience in multi‑store retail operations with demonstrable results in process improvement, efficiency gains and operational optimisation.
- Bilingual proficiency in English and French (oral and written) to support the Eastern Canada market.
- Strong analytical capability to interpret and present financial and operational data (store P&L, dashboards, inventory and Smart/CSO reports).
- Proven ability to deliver training, facilitate meetings and build collaborative relationships across cross‑functional teams.
- Comfortable operating in ambiguity, managing competing priorities and adapting within a fast‑paced retail environment.
- Valid driver’s licence and reliable vehicle; willingness to travel approximately 50% of the time.
Skills
Experience
At least five years of progressive experience in retail store operations with a track record of delivering process improvements and measurable operational results; multi‑store or field management experience preferred.
Education
Bachelor’s degree in business, retail management, operations or a related discipline, or equivalent combination of education and relevant experience.
Workplace
The successful candidate will be located in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 87,000 to CAD 98,000 per annum.
Benefits
Employer RRSP matching; choice of health plans covering medical, dental and vision; life and disability insurance; access to Bien-être@sephora wellness platform; hybrid work arrangement and flexible vacation/leave options; maternity and paternity leave; training and tuition reimbursement; 30% employee discount, product opportunities and LVMH sale events; volunteer and donation matching programme; employee assistance and 24/7 mental health support via Dialogue.
Culture
Sephora fosters an inclusive, diverse and fast‑moving retail culture where passion for beauty, customer experience and operational excellence intersect. The environment encourages cross‑functional collaboration, continuous learning and career mobility within the broader LVMH prestige network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Operations Manager», «Regional Retail Operations Manager», «Field Operations & Optimization Manager», «Regional Store Optimization Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.