Sephora Regional HR Manager, Western Canada

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Partner with field and HR leaders to develop and execute people strategies aligned to business priorities and support workforce engagement and growth
• Drive consistency in HR programs, policies, and best practices across all stores within the region
• Identify process improvement opportunities and lead change initiatives to enhance operational effectiveness and simplify ways of working
• Serve as trusted advisor on employee relations matters, performance management, and workplace concerns to store and field leaders
• Provide guidance on performance improvement plans, corrective action, and terminations while ensuring fairness, compliance, and consistency
• Coach and train leaders on HR policies, procedures, and employment practices to build positive employee experiences and mitigate risk
• Conduct and resolve employee relations investigations and escalated concerns in accordance with company policies and provincial legislation
• Champion occupational health and safety compliance by supporting training, committee meetings, workers' compensation claims, and return-to-work programs
• Leverage HR metrics and workforce insights to identify trends, inform strategic decisions, and support regional business planning
• Lead talent reviews, succession planning, and development planning initiatives to build strong talent pipelines
• Oversee the annual performance management and merit cycle for retail teams in partnership with Total Rewards
• Enhance leadership capability through coaching on performance management, employee relations, and people leadership practices
• Travel regularly throughout the assigned region with occasional travel across Canada and the United States
• Lead, coach, and develop a team of HR professionals, fostering a collaborative and high-performing environment

Qualifications

• 3–5 years of progressive HR leadership experience in a multi-site retail environment or equivalent combination of HR and people leadership experience
• College diploma or university degree in Human Resources, Business, or a related field
• Strong knowledge of Canadian employment legislation and demonstrated ability to apply sound judgment to complex people matters
• Proven experience partnering with leaders to drive employee engagement, talent development, performance management, and business results
• Exceptional communication, coaching, and relationship-building skills with ability to influence stakeholders at all levels
• Strong organizational, analytical, and problem-solving capabilities with a data-informed approach to decision-making
• Demonstrated commitment to creating inclusive, positive workplace experiences and embodying organizational values
• Willingness and ability to travel frequently throughout the assigned region with occasional travel across Canada and the U.S.
• Comfort and confidence using digital and AI-enabled tools responsibly

Skills

Experience

3–5 years of progressive HR leadership in a multi-site retail environment, or an equivalent combination of HR and people leadership experience in a comparable organizational context.

Education

College diploma or university degree in Human Resources, Business, or a related field.

Workplace

Compensation

The base compensation for this position ranges from CAD 101,000 to CAD 118,000 per annum.

Benefits

30% merchandise and services discount, healthcare plan with medical, dental, vision, life, and disability coverage, Well-Being@Sephora program, hybrid work schedule, vacation and flex days, maternity and paternity leave, training and development programs, opportunities for gratis and flash sale discounts on LVMH brands, volunteer and donation matching, Employee Assistance Program, 24/7 access to free mental health resources through Dialogue.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.