Sephora Regional Care Trainer

About Sephora

Sephora is a leading global beauty retailer known for its broad portfolio of makeup, skincare, fragrance and haircare brands and experiential retail format. Operating within the LVMH group, Sephora emphasizes product discovery, experiential service and continuous learning through in-house education platforms such as Sephora University.

Role & Responsibilities

• Define and contribute to the yearly Skincare & Haircare education strategy and roadmap for the Middle East region.
• Own the OGCC Skincare & Haircare training plan, calendar and associated budget; ensure initiatives meet regional needs and priorities.
• Design, update and deliver Sephora University Skincare & Haircare training modules and certification pathways, both in-person and digitally.
• Lead regional implementation of Skincare & Haircare initiatives, align execution with KSA operations and communicate outcomes to stakeholders.
• Develop and animate the Skincare Expert Community through monthly engagement, expert events, calibration and performance feedback.
• Provide direct in-store coaching and assessment (approx. 30% of time); model best practice through regular store visits and post-visit feedback.
• Partner with Retail & Store Managers to identify talent, build development plans, track progress and ensure seamless follow-up actions.
• Coordinate and quality-assure multi-brand education events with the Beauty Education Manager and Offer Team, ensuring Sephora DNA is embedded.
• Manage, coach and develop the Regional Care Education Expert to ensure consistent and high-quality delivery across markets.
• Support cross-functional events and initiatives with Marketing/PR and HR when required.

Qualifications

• Minimum 3 years in a retail training role with hands-on coaching and development responsibilities.
• Proven expertise in skincare and haircare products, ingredients and protocols within a retail environment.
• Demonstrated record of coaching, talent identification and delivering measurable learning outcomes.
• Excellent presentation, facilitation and public-speaking abilities for both in-person and digital formats.
• Strong multi-project and stakeholder management skills with the ability to influence across retail and brand teams.
• Willingness to travel monthly across the Middle East (Qatar, Kuwait, Oman, Bahrain) and undertake weekly store visits in the UAE.

Skills

Experience

At least three years in a retail learning & development or education role with direct responsibility for training delivery, in-store coaching and talent development in skincare and/or haircare. Experience managing or mentoring other trainers and executing regional programs is required.

Education

Bachelor’s degree or equivalent; professional qualifications in beauty therapy, cosmetology or adult learning/training are advantageous.

Workplace

Culture

Sephora fosters an inclusive, community-driven culture that values diversity, creativity and continuous learning. The brand prioritizes employee empowerment and development, offering a fast-paced retail environment where education and client experience are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.