Sephora Quality Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Manage the Quality team for the relevant area, overseeing product homologation, quality control and quality issue management.
• Recruit and develop the team to ensure expertise and business continuity.
• Anticipate, organize and manage the team’s workload and required resources, including the overall budget and operating costs.
• Participate in establishing and improving the quality system to ensure product and process compliance with worldwide regulations and SEPHORA COLLECTION and LVMH requirements.
• Conduct quality risk assessments as projects progress through stage gates, increasing visibility of technical risks and planning mitigations throughout each project.
• Manage product releases in compliance with processes and deadlines.
• Ensure the smooth execution and optimization of quality processes to guarantee the quality of products released to market, including risk analyses and related action plans, approvals and control plans.
• Manage non-conformities and complaints within the area of responsibility; consolidate the overall view, analyze issues and ensure implementation of corrective actions.
• Consolidate KPIs and dashboards for the area of responsibility and promote them internally and with suppliers.
• Manage cross-functional and/or continuous improvement projects, including implementing tools and new processes and participating in LVMH task forces.
• Manage and monitor the progress of action plans.
• Monitor external service providers’ performance and track it with their managers.
• Participate in defining and executing the supplier and internal audit program.
• Ensure application of and compliance with ISO 22716 and the quality assurance process applicable to the organization.

Qualifications

• Master’s degree or equivalent in a scientific field, such as an engineering degree.
• Fluent English.
• Dynamic and agile.
• Rigorous, analytical, structured and pragmatic.
• Interest in the operational aspects of the role.
• Supportive, a strong team player, with strong communication skills.
• Good knowledge of cosmetic formulation, packaging, risk assessment and AMDEC tools, Good Manufacturing Practices (ISO 22716), MOCRA, CSAR and OTC.

Skills

Experience

5 to 10 years of experience in a Quality role; minimum 5 years.

Education

Master’s degree or equivalent in a scientific field, such as an engineering degree.

Benefits

A community that embraces authenticity and values difference; a culture of empowerment, learning and growth, with opportunities to learn, innovate and lead; and fulfilling work where each action makes a difference.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.