- Location
- Neuilly-sur-Seine Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Posted
- Nov 6, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is recruiting a Quality Assistant Intern for a six-month internship starting in March 2027 in Neuilly-sur-Seine, France. The intern will support European customer complaint management and quality checks on exclusive-brand cosmetics, contribute to testing and product release, and assist with quality KPIs and process improvements.
Role & Responsibilities
- Manage customer quality complaints across all brands in Europe, following the established process.
- Monitor implementation of the new customer complaint process and inspect defective products.
- Identify recurring product quality issues and report them to Quality Study Managers.
- Communicate confirmed issues to brands and maintain regular follow-up with them.
- Prepare, interpret, and share team KPIs on customer complaints handled during a given period.
- Conduct quality checks on exclusive-brand products in accordance with department procedures.
- Perform and record organoleptic, functional, and microbiological checks on products sampled from the warehouse.
- Report non-conformities and out-of-specification results to Quality Study Managers for action.
- Send products to external laboratories for microbiological testing.
- Record test results and release blocked product references for market launch in the internal management tool.
- Depending on the candidate’s profile and workload, contribute to cross-functional assignments such as brand management, preparing and presenting team KPIs, process optimisation, document-system reviews, and enhancing the internal management tool.
Qualifications
- Scientific education at Bac+2 level, such as a BTS or DUT, or a master’s degree or engineering school qualification.
- Ideally, prior internship experience in cosmetic product quality.
- Strong interpersonal skills, autonomy, and a proactive approach.
- Pragmatic, well organised, rigorous, and a team player.
- Good understanding and practical command of English.
- Good command of office software.
Skills
Experience
Beginner; prior internship in cosmetic product quality is preferred.
Education
Scientific education at Bac+2 level, such as a BTS or DUT, or a master’s degree or engineering school qualification.
Workplace
The successful candidate will be located in Neuilly-sur-Seine, Île-de-France, France, with easy access to Paris.
Explore jobs in Île-de-France or in France.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.