- Location
- Neuilly-sur-Seine Île-de-France France
- Employment
- Contract
- Seniority
- Mid-Level
- Posted
- Oct 12, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a Quality Analyst on a fixed-term maternity-leave cover contract to support its European Quality team and manage quality requirements across a dedicated brand portfolio, from brand onboarding to complaints, non-conformities and product recalls. The role also supervises the team intern, monitors quality KPIs and contributes to documentation and process improvements; the desired start date is early December 2026.
Role & Responsibilities
- Deploy Sephora’s quality process with monitored brands across Europe.
- Coordinate the onboarding of new brands in line with Sephora’s requirements.
- Coordinate the receipt of finished-product samples with brands and manage microbiological testing with external laboratories.
- Keep GMP certificates and social audit reports for production sites in the assigned portfolio up to date, and coordinate social audits with external audit partners where required.
- Authorize the distribution of finished products from the assigned brand portfolio across Sephora’s European retail and online network.
- Serve as the key internal quality contact for Regulatory Affairs, Supply Chain, Launch Coordination and Category Management on topics concerning the assigned brand portfolio.
- Organize and oversee product withdrawals and recalls for brands in the assigned portfolio.
- Monitor product complaints and customer feedback relating to the assigned portfolio, received from stores and European subsidiaries.
- Drive the investigation and resolution of non-conformities for the assigned portfolio, including corrective-action follow-up with brands.
- Support the team in recording product complaints for brands distributed in Europe.
- Consolidate and track compensation requests related to product complaints, coordinating with internal stakeholders for the assigned portfolio.
- Prepare, consolidate and share the 2026 annual review with internal stakeholders and European subsidiaries.
- Support, supervise and monitor the Quality team intern’s daily work, including regular follow-up on priorities, skills development and deliverables.
- Contribute to onboarding the incoming recruit to facilitate their transition into the role and integration into the team.
- Monitor, analyse and report quality KPIs within the assigned scope.
- Define the sampling plan for new product references in collaboration with the Quality team.
- Contribute to formalizing, harmonizing and updating the Quality team’s documentation and procedures.
Qualifications
- At least 3 years of experience in a similar role, ideally with a cosmetics brand.
- Able to take ownership of a portfolio of topics quickly, prioritize urgent matters and coordinate multiple stakeholders in an international environment.
- Rigorous, autonomous and proactive, with the ability to propose practical solutions.
- Strong analytical and synthesis skills.
- Adaptable and open to change.
- Strong team spirit.
- Familiar with the regulatory framework applicable to cosmetic products.
- Proficient in English in an international professional context, both spoken and written.
- Good command of Microsoft Office, particularly Excel, Word and PowerPoint.
Skills
Experience
At least 3 years in a similar role, ideally with a cosmetics brand.
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Explore jobs in Île-de-France or in France.
Benefits
A collaborative community, opportunities for personal development and leadership, and resources and opportunities to learn, innovate and grow.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Quality Assurance Analyst», «Quality Specialist», «Product Quality Analyst», «Quality Compliance Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.