Sephora Quality Analyst
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Quality Analyst position in Neuilly-sur-Seine, France. Deploy quality assurance across European brand portfolio. Permanent, hybrid role.
Role & Responsibilities
- Deploy Sephora's quality process with monitored brands across Europe, including onboarding coordination and compliance verification
- Coordinate receipt of finished product samples and manage microbiological testing protocols with external laboratory partners
- Maintain current GMP certificates and social audit reports for production facilities; organize social audits with external partners as required
- Authorize product release across European retail and online networks in compliance with quality requirements
- Serve as primary quality liaison for internal departments including Regulatory Affairs, Supply Chain, Launch Coordination, and Category Management
- Monitor, investigate, and resolve product complaints and non-conformities from European stores and subsidiaries
- Track compensation requests and corrective action follow-up related to customer dissatisfaction
- Organize and oversee product withdrawals and recalls for assigned brand portfolio
- Monitor, analyze, and report quality KPIs within assigned scope
- Contribute to documentation, harmonization, and continuous improvement of quality procedures
Qualifications
- Minimum 3 years of experience in quality assurance, quality control, or supplier quality, ideally within cosmetics, consumer goods, or regulated industries
- Strong understanding of regulatory frameworks applicable to cosmetic products and compliance standards
- Proficiency in English in an international professional context, both written and oral
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint
- Rigor, autonomy, and proactive problem-solving capabilities
- Strong analytical and synthesis skills
- Demonstrated adaptability and openness to change
- Collaborative team player with excellent cross-functional communication abilities
Skills
Experience
Minimum 3 years of experience in quality assurance, quality control, or supplier quality roles, ideally acquired within the cosmetics, consumer goods, or regulated industries sector.
Education
Not specified; bachelor's degree in life sciences, chemistry, quality management, or related field is typically expected for this level of responsibility.
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Quality Assurance Specialist», «Quality Operations Manager», «Compliance Officer», «Product Quality Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.