Sephora Principal Product Manager, Loyalty Platforms
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $198,360–220,000/year
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Jun 26, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Principal Product Manager, Loyalty Platforms at Sephora (Remote, USA): Lead strategic loyalty product initiatives with 10+ years PM experience and AI expertise. $198,360–$220,000 annually.
Role & Responsibilities
- Architect and communicate a compelling multi-year roadmap for Loyalty Platforms, setting measurable objectives aligned with Sephora's strategic goals
- Drive cross-functional alignment with senior stakeholders across Marketing, Finance, Engineering, and Operations on unified long-term loyalty product strategy
- Collaborate with engineering leadership to deliver complex loyalty features with focus on performance, scalability, and reusability
- Pilot and scale AI tools and processes to automate workflows, accelerate requirements definition, and drive measurable cross-functional impact
- Actively coach Senior and Associate Product Managers, fostering a culture of data-informed decision-making and customer obsession
- Monitor competitive landscapes, emerging technologies, and customer insights to identify new opportunities and influence long-term strategy
Qualifications
- 10+ years of product management experience with proven track record managing retail technology, loyalty, and gamification programs at scale
- 2+ years of demonstrated experience using AI tools (Claude, ChatGPT, Copilot) to automate processes and drive cross-functional pilots
- Ability to build and articulate a 3-year product strategy while influencing executive and cross-organizational stakeholders
- Deep technical acumen with capability to understand system architecture, scalability concerns, and foster build-for-future solutions with engineering
- Expertise in defining, owning, and interpreting complex metrics to drive data-informed decisions across teams
Skills
Experience
10+ years of product management experience in retail technology, loyalty programs, and gamification at scale within fast-paced environments. Minimum 2+ years of hands-on experience using advanced AI tools to automate processes, accelerate insight generation, and drive cross-functional pilots.
Education
Not specified; however, given the strategic and technical nature of the role, a Bachelor's degree in Business, Computer Science, Engineering, or related field is typically expected.
Workplace
The role is situated in Remote, Remote, USA.
Compensation
The base compensation for this position ranges from USD 198,360 to USD 220,000 per annum.
Benefits
Medical, dental, and vision coverage; fully covered disability and life insurance; competitive 401(k) with 4% match; FSA and HSA programs; Student Debt Retirement plan (student loan payments qualify for 401(k) match); PTO, flexible work arrangements, and protected leave; access to training, development, and tuition reimbursement; 30% discount on all merchandise and services; free mental health and financial coaching resources with 24/7 access; volunteer and donation matching.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Product Manager, Loyalty Programs», «VP Product, Customer Engagement Platforms», «Lead Product Manager, Loyalty & Gamification», «Director of Loyalty Product Strategy», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.