Sephora Operations Team Lead
- Location
- Quebec CityQuebecCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 24, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Operations Team Lead in Quebec City, Canada – manage high-volume retail store operations, inventory, and teams.
Role & Responsibilities
- Manage all members of the store operations team and provide regular support to stock, night operations, and management teams
- Ensure operational excellence and direct all store operations activities in accordance with corporate standards and established processes
- Oversee store inventory management, including shipment receipt, merchandise returns, periodic counts, and compliance verification within assigned timelines
- Manage visual merchandising concepts and display elements to maintain compliance with corporate standards
- Supervise all internal and external cleaning teams, providing feedback, coaching, and escalation as required to meet agreed standards
- Manage the procurement process to maintain appropriate budget allocation and inventory of supplies, demonstrators, and samples
- Participate in performance management activities within the operations team, providing timely feedback and developmental support
- Serve regularly as the on-duty manager in the store and collaborate with beauty consultants and customers on the sales floor
Qualifications
- 1–3 years of experience in a similar operations role in a high-volume retail environment or equivalent internal experience
- Demonstrated ability to influence peers and provide constructive feedback
- Excellent store operations expertise and execution capabilities
- Strong time management and problem-solving skills
Skills
Experience
Minimum 1–3 years of experience in a similar operations role within a high-volume retail store or equivalent internal experience at Sephora.
Education
Not specified
Workplace
The successful candidate will be located in Quebec City, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, competitive benefits program, and training and development initiatives supporting employee recognition and support.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Operations Shift Supervisor», «Store Team Leader», «Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.