Sephora Operations Team Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 3, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Operations Team Lead at Sephora Montreal – Full-time retail operations role with CAD $21.10–$26.40/hr plus benefits.
Role & Responsibilities
- Manage all operational aspects of the Sephora store location, overseeing the operations team and supporting night stock crews and store management
- Ensure operational excellence and oversee the execution of all store processes in accordance with company standards and timelines
- Manage store inventory, including shipping, receiving, merchandise returns, periodic counts, and compliance verification with company directives
- Direct visual merchandising concepts and in-store displays to align with brand standards and company guidelines
- Supervise all cleaning teams (internal and third-party) and provide feedback, coaching, and escalation as needed to maintain agreed-upon standards
- Manage supply chain processes to maintain budget and appropriate quantities of supplies, demonstrators, and samples for the store
- Participate in performance management activities for the operations team, providing timely feedback for improvement and follow-up as necessary
- Serve regularly as floor manager and collaborate with beauty advisors and customers to deliver exceptional service
Qualifications
- 1–3 years of experience in a similar operations role in a high-volume retail environment or equivalent internal experience
- Proven ability to influence peers and provide constructive feedback
- Excellent store operations management capabilities
- Demonstrated proficiency in time management and problem-solving skills
Skills
Experience
1–3 years of experience in a similar operations role in a high-volume retail environment or equivalent internal experience at Sephora.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, competitive benefits program, and comprehensive training and development initiatives designed to promote employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Operations Shift Lead», «Assistant Store Manager - Operations», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.