Sephora Operations Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Apr 27, 2026
About Sephora
Sephora is a global prestige beauty retailer and part of the LVMH group, operating a portfolio of leading cosmetics, fragrance and skincare brands alongside its own Sephora Collection. The brand is known for immersive omnichannel retail experiences, extensive in‑house training and rapid store expansion across Europe and the UK.
Sephora UK is hiring an Operations Supervisor in Newcastle (Eldon Square) to lead stock, cash and loss‑prevention operations for the store.
Role & Responsibilities
- Supervise, train and coach Beauty Advisors on stockroom processes, cash handling and operational standards to ensure consistent execution and team confidence.
- Oversee all cash operations including tills, daily reconciliations, safe management, deposits and audits to guarantee accuracy and compliance.
- Manage inventory control: receiving, inspecting and processing deliveries, monitoring stock levels and executing replenishment to maintain full sales‑floor availability.
- Lead loss‑prevention activities through regular stock audits, discrepancy investigations and corrective actions.
- Optimise stockroom layout, flow and procedures to improve operational efficiency during peak trading periods.
- Analyse operational and cash KPIs, identify performance gaps and implement targeted action plans to drive continuous improvement.
- Support store leadership with employee relations processes including attendance, performance management and follow‑up actions.
- Contribute to new store opening activities where applicable, including unboxing, organising and preparing initial stock.
- Maintain a safe, organised and compliant store and stockroom environment aligned to company standards.
- Provide occasional customer support and product recommendations to uphold service standards when required.
Qualifications
- Minimum three years' retail supervisory or management experience with demonstrable responsibility for stock and cash operations.
- Proven experience coaching and developing retail teams.
- Practical knowledge of stock management systems and retail technology.
- Proven experience handling employee relations matters such as attendance and performance.
- Strong organisational aptitude with meticulous attention to detail in fast‑paced trading environments.
- Demonstrable understanding of loss‑prevention, safety protocols and inventory accuracy.
- Willingness to work flexible hours, including evenings, weekends and peak trading periods.
Skills
Experience
At least 3 years of retail supervisory experience with direct ownership of stock management, cash operations and team development in a fast‑paced store environment.
Education
No formal university degree required; secondary education (e.g., GCSEs) or a vocational qualification in retail, business or a related field preferred.
Workplace
This position is based in Newcastle upon Tyne, Tyne and Wear, UK.
Benefits
Access to Sephora University training; role‑specific allowances (shoes, lunch, etc.); annual pay reviews; performance‑based commission tied to store results; employee discount across partner brands; paid day off for birthday; perks and wellbeing platform; generous holiday allowance with option to buy additional days.
Culture
Sephora fosters an inclusive, energetic and customer‑centric culture where creativity and diversity are celebrated. The company places strong emphasis on learning and development through structured training (Sephora University) and encourages collaborative teamwork in a fast‑paced retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Supervisor», «Stock & Cash Supervisor», «Inventory and Loss‑Prevention Supervisor», «Store Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.