Sephora Operations Supervisor

Overview

Sephora, a distinguished member of the LVMH family, is a global leader in the beauty retail industry. Known for its innovative approach and commitment to inclusivity, Sephora offers an unparalleled selection of beauty products from nearly 500 iconic brands, including its own Sephora Collection. As an employer, Sephora fosters an environment that encourages creativity, diversity, and professional growth, making it a coveted workplace for those passionate about beauty and retail excellence.

Role & Responsibilities

• Supervise, train, and coach Beauty Advisors on stock organization, safety processes, and inventory management.
• Set clear goals through performance check-ins and personalized development plans.
• Create a collaborative, positive team culture that champions teamwork, innovation, and high standards.
• Support leadership with Employee Relations processes, including attendance, performance, and follow-up actions.
• Oversee accurate stock control by monitoring inventory levels, organization systems, and replenishment.
• Receive, inspect, and process deliveries to ensure accuracy, quality, and timely availability of products.
• Lead loss-prevention processes through regular stock audits and proactive issue resolution.
• Optimize stockroom layout, flow, and procedures to enhance operational efficiency and minimize disruption.
• Partner with store teams to meet customer demand through fast, accurate replenishment during peak periods.
• Use analytics across sales and service to inform future planning and optimize both experience and business outcomes.
• Maintain organized, safe, and compliant stockroom and store environments aligned to Sephora standards.
• Assist customers with product queries, offering recommendations that support an elevated service experience.
• Assist with new store opening activities such as unboxing, organizing, and preparing stock.

Qualifications

• Proven retail leadership experience with deep stock management knowledge and operational expertise.
• Strong coaching ability and experience developing individuals and teams.
• Confidence using stock management systems and technology to support operations.
• Analytical skills to assess performance, drive improvements, and support commercial targets.
• Excellent communication and interpersonal skills, with the ability to motivate and influence diverse teams.
• Experience managing Employee Relations matters such as attendance and performance.
• Outstanding organizational skills and attention to detail in a fast-paced environment.
• Understanding of loss prevention, safety protocols, and inventory accuracy.
• Flexibility to work evenings, weekends, and peak trading periods as needed.

Skills

Experience

Minimum 3 years of retail leadership experience with a focus on stock management and operational excellence.

Workplace

Benefits

SEPHORA University training, role and location-specific allowances, competitive pay with annual salary reviews, performance-based commission, generous employee discount, paid day off on birthday, access to perks and wellbeing platform, generous holiday allowance with option to buy extra days.

Culture

Sephora is celebrated for its vibrant and inclusive workplace culture, where creativity and innovation are at the forefront. Employees are encouraged to express themselves and are supported in their professional development, making Sephora a dynamic and rewarding place to work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.