Sephora Operations Manager

About Sephora

Sephora is a leading prestige beauty retailer and a house within the LVMH group, renowned for a curated assortment of global brands alongside its own Sephora Collection. The business is defined by innovation in store experience, strong product expertise and rapid retail expansion in strategic markets such as the UK.

Role & Responsibilities

• Own day-to-day store operational delivery across cash, stock and back-of-house, ensuring strict adherence to Sephora policies and procedures.
• Manage cash desk operations, cash‑management processes and audits to ensure accuracy, security and compliance.
• Oversee stockroom layout, replenishment workflows and incoming deliveries to maximise speed, space utilisation and availability.
• Drive operational efficiency through standards for replenishment, cleanliness, organisation and visual readiness.
• Monitor KPIs related to inventory accuracy, shrink, labour productivity and operational readiness; implement corrective actions to improve performance.
• Lead, coach and develop operational teams and cash desk colleagues; deliver training, regular feedback and performance management.
• Create effective rotas and daily plans that balance commercial objectives with team wellbeing and labour compliance.
• Partner with the Store Director and Customer Experience Manager on ER matters, payroll, resource planning and recruitment for operational roles.
• Ensure store safety and compliance with operational, returns and cash-handling guidelines to provide a secure environment for teams and customers.
• Enable front-line teams by promoting and embedding Sephora digital tools and POS capabilities to improve speed and personalised service.

Qualifications

• Minimum 5 years' experience in retail operations with demonstrable leadership responsibility.
• Proven expertise in cash handling, reconciliation and operational compliance.
• Strong experience managing stockflow, replenishment and storage optimisation in a high-volume retail environment.
• Demonstrable ability to interpret KPIs, perform basic data analysis and drive operational improvements.
• Experience handling employee relations and collaborating on payroll, rotas and resource planning.
• Excellent interpersonal and communication skills with a track record of coaching and developing diverse teams.
• Flexibility to work evenings, weekends and peak trading periods.

Skills

Experience

Minimum five years of progressive retail operations experience, including people leadership and proven ownership of cash and inventory processes, ideally within beauty or prestige retail.

Education

No formal university qualification required; secondary education or equivalent with professional retail management qualifications or demonstrable experience preferred.

Workplace

Benefits

Access to Sephora University training; role-specific allowances (e.g., shoes, lunch); competitive pay with annual reviews; performance-based commission tied to store success; global employee discount; paid birthday day off; perks and wellbeing platform; generous holiday allowance with option to buy additional days.

Culture

Sephora fosters an inclusive, creative and customer-centric culture that values product expertise and experiential retail. The environment is fast-paced and collaborative, with a strong emphasis on training, diversity and career development within the LVMH house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.