Sephora Operations Leader

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Location
WestlakeOhioUSA
Employment
Full-Time
Seniority
Manager
Compensation
$24–27.50/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 23, 2026

About Sephora

Sephora is a global beauty retailer and part of the LVMH group, recognized for its breadth of prestige brands, innovation in merchandising and digital retail, and a strong emphasis on customer experience. As an employer, Sephora operates a large network of stores across the Americas and invests in employee development, diversity initiatives, and brand-led training programs.

Sephora — Operations Leader in Westlake, OH. Full-time hourly role overseeing store operations, inventory and team development ($24.00–$27.50/hr).

Role & Responsibilities

  • Oversee day-to-day store operations including inventory management, replenishment, order fulfillment and stock accuracy.
  • Lead visual merchandising and promotional executions to maintain brand presentation and drive sales.
  • Coach, train and develop the operations team to improve performance, operational competency and client service.
  • Ensure adherence to company policies, safety protocols and operational standards to create a secure shopping environment.
  • Manage scheduling, shift coverage and staffing reliability to meet required weekly hours and peak retail needs.
  • Support the store team in delivering exceptional client experience and contribute to achieving store sales and KPI targets.
  • Perform physical tasks as required, including receiving and moving stock (ability to lift up to 50 pounds).

Qualifications

  • Minimum 2 years of supervisory or leadership experience in retail operations or hospitality (3+ years preferred).
  • Proven ability to lead, mentor and motivate frontline teams to reach operational and customer-service objectives.
  • Strong organizational aptitude with meticulous attention to detail and sound problem-solving skills.
  • Effective verbal communication and interpersonal skills; ability to foster an inclusive, collaborative team culture.
  • Availability for nights, weekends and holiday shifts; reliable attendance and punctuality.
  • Physically able to perform stock-handling duties (lift and carry up to 50 pounds).

Skills

Inventory management Replenishment and order fulfillment Visual merchandising Team coaching and development Scheduling and staffing Retail loss prevention awareness Customer service excellence Time management and prioritization

Experience

Minimum 2 years of leadership experience in retail operations or hospitality, with hands-on responsibility for inventory control, merchandising execution and frontline team development. Three or more years is preferred.

Education

High school diploma or equivalent required; associate degree or relevant retail management coursework preferred.

Workplace

The successful candidate will be located in Westlake, Ohio, USA, with easy access to Cleveland.

Compensation

The base compensation for this position ranges from USD 24 to USD 27.50 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora promotes an inclusive, client-centric culture where diversity of expression and continuous learning are prioritized. Employees benefit from structured training, leadership development opportunities and a fast-paced retail environment focused on innovation and beauty expertise.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Retail Operations Manager», «Store Operations Lead», «Operations & Merchandising Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.