Sephora Operations Leader

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Location
Washington DCDistrict of ColumbiaUSA
Employment
Full-Time
Seniority
Manager
Compensation
$28–32/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
May 27, 2026

About Sephora

Sephora is a global prestige beauty retailer and part of the LVMH group, operating both high-traffic retail boutiques and omnichannel platforms. The brand is known for its curated product assortment, experiential store environments and strong focus on diversity, inclusivity and talent development across front-line and corporate roles.

Sephora in Washington DC seeks an Operations Leader. Full-time hourly role ($28–$32/hr) leading store operations, inventory and team coaching.

Role & Responsibilities

  • Oversee daily store operations including inventory management, replenishment and order fulfillment to ensure stock accuracy and availability.
  • Drive brand presentation through visual merchandising execution, promotional setup and routine store maintenance.
  • Lead, coach and develop the operations team to meet performance metrics, operational standards and commercial objectives.
  • Support and enhance the client experience by partnering with sales teams to deliver seamless service and reach store goals.
  • Ensure compliance with company policies, loss-prevention procedures and health & safety standards.
  • Manage scheduling requirements and meet required weekly shifts; maintain punctuality and reliable attendance during peak retail periods (nights, weekends, holidays).
  • Perform physical duties as required, including lifting and carrying up to 50 pounds.

Qualifications

  • Minimum 3 years of leadership experience in retail operations, hospitality, or a closely related environment.
  • Proven ability to coach, motivate and develop hourly retail teams to achieve operational and sales objectives.
  • Strong attention to detail, organizational aptitude and effective problem-solving skills.
  • Excellent interpersonal and communication skills with demonstrated ability to prioritize in a fast-paced environment.
  • Availability to work a flexible schedule including nights, weekends and holidays; punctual and dependable attendance.
  • Able to perform physical tasks, including lifting up to 50 pounds.

Skills

Inventory management Replenishment and order fulfillment Visual merchandising Team coaching and development Performance metrics and KPI management Customer service excellence Scheduling and workforce reliability Loss-prevention awareness Organizational and time-management skills Problem solving

Experience

Minimum three years of leadership experience in retail operations or hospitality with demonstrated success coaching teams, managing inventory/merchandising processes and meeting operational KPIs.

Education

High school diploma or equivalent required; college coursework or a bachelor's degree in business, retail management or hospitality is a plus.

Workplace

This position is based in Washington DC, District of Columbia, USA.

Compensation

The base compensation for this position ranges from USD 28 to USD 32 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an inclusive, fast-paced retail culture that celebrates individuality and professional growth. The environment emphasizes client experience, continuous learning and cross-functional collaboration within a high-standards beauty retail ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Retail Operations Lead», «Inventory & Operations Manager», «Assistant Store Manager - Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.