Sephora Operations Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 28, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks an experienced Operations Leader for its Troy, Michigan store location. This full-time, hourly position involves leading the operations team, overseeing inventory management, merchandising, and ensuring operational standards while coaching team members to deliver exceptional client experiences. The role requires a minimum of 2 years of leadership experience in retail operations or hospitality, strong organizational skills, and the ability to foster an inclusive, goal-driven team culture.
Role & Responsibilities
- Lead and oversee the operations team to drive store efficiency and operational excellence
- Manage inventory, replenishment, and order fulfillment while maintaining operational standards
- Direct visual merchandising initiatives, promotional events, and store maintenance to uphold brand presentation and drive sales
- Coach, train, and develop team members on operational processes, selling behaviors, performance metrics, and company initiatives
- Partner with the team to deliver exceptional client experiences and contribute to achieving store performance goals
- Foster a culture of inclusivity, openness, and teamwork while promoting accountability and success
- Ensure compliance with Sephora policies and maintain a safe, enjoyable shopping environment
Qualifications
- Minimum 2 years of leadership experience in retail operations or hospitality
- Proven ability to lead, coach, and develop high-performing teams
- Strong attention to detail with excellent problem-solving and organizational skills
- Effective time management and ability to prioritize in a dynamic, fast-paced environment
- Excellent communication and interpersonal skills
- Ability to motivate teams and foster a collaborative, goal-driven culture
- Physical capability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality. Proficiency in leading and developing teams to achieve organizational goals in a dynamic retail environment.
Workplace
The successful candidate will be located in Troy, Michigan, USA, with easy access to Detroit.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusive workplace culture celebrating diversity and belonging.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Manager», «Store Operations Supervisor», «Retail Operations Leader», «Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.