Sephora Operations Leader

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Location
USA
└Pennsylvania
└Philadelphia
Employment
Full-Time
Seniority
Manager
Compensation
$26–34/hour
Posted
Mar 28, 2026

About Sephora

Sephora is a global beauty retailer and a flagship brand within the LVMH portfolio. Known for an expansive assortment of prestige cosmetics and skincare, Sephora emphasizes client experience, inclusivity, and education, offering a fast-paced retail environment with opportunities for professional development across merchandising, operations, and commercial functions.

Sephora Philadelphia is hiring an Operations Leader to manage inventory, merchandising and team performance. Full-time; $26–$34/hr.

Role & Responsibilities

  • Own day-to-day store operations including inventory management, replenishment, order fulfillment and adherence to operational standards.
  • Lead visual merchandising and promotional execution to uphold brand presentation and optimize sales performance.
  • Coach, mentor and develop operations team members—driving selling behaviours, proficiency in operational processes, and performance against KPIs.
  • Partner with store leadership and frontline teams to deliver exceptional client service and support attainment of store targets.
  • Manage store maintenance, loss-prevention practices and compliance with company policies to ensure a safe, welcoming shopping environment.
  • Maintain flexible schedule availability to cover peak retail hours (nights, weekends, holidays) and meet required weekly hours.

Qualifications

  • Minimum 3 years of supervisory or leadership experience in retail, hospitality or a closely related customer-facing environment.
  • Demonstrated ability to lead, coach and motivate teams to achieve operational and sales objectives.
  • Strong organizational aptitude with acute attention to detail and proven problem-solving skills.
  • Excellent verbal communication and interpersonal skills with an emphasis on team collaboration and inclusivity.
  • Ability to manage time and priorities in a dynamic, high-volume retail setting.
  • Physically able to lift and carry up to 50 pounds as required.

Skills

Inventory management Visual merchandising Order fulfillment Team leadership and coaching Operational standards and loss prevention Retail merchandising Customer service excellence

Experience

Minimum three years of leadership experience in retail operations, hospitality or an analogous environment, with documented success in coaching teams, managing inventory and executing merchandising initiatives.

Education

High school diploma or equivalent required; associate's or bachelor's degree in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in Philadelphia, Pennsylvania, USA.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an inclusive, client-centric culture that values diversity, creativity and ongoing learning. The environment is fast-paced and collaborative, with clear paths for career progression across retail and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Supervisor», «Operations Lead», «Assistant Store Manager — Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.