Sephora Operations Leader

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Sephora is seeking a full-time Operations Leader to oversee store operations, inventory, order fulfillment, merchandising, and team development at its 60th and Lexington location in New York City. The role is permanent, with a 30–40-hour workweek and an hourly rate of $28–$32.

Role & Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and operational standards.
• Lead visual merchandising, promotional events, and store maintenance to uphold brand presentation and drive sales.
• Partner with the team to deliver exceptional client service and contribute to store goals.
• Coach and train team members in operational processes, selling behaviors, performance metrics, and company initiatives.
• Promote an inclusive, open culture where everyone feels empowered.
• Follow company policies and help create a safe and enjoyable shopping experience.
• Meet the required minimum number of weekly shifts and hours; work 30–40 hours per week.
• Be available during peak retail operations, including nights, weekends, and holidays.
• Maintain punctuality and consistent attendance.

Qualifications

• At least 2 years of leadership experience in a similar role, preferably in retail operations or hospitality; 3 years minimum experience.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail and excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
• Physical ability to lift and carry up to 50 pounds as needed.

Skills

Experience

At least 2 years of leadership experience in a similar role, preferably in retail operations or hospitality; 3 years minimum experience.

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 32 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits, subject to eligibility.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.