Sephora Operations Leader

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Location
New YorkNew YorkUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$28–32/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 23, 2026

About Sephora

Sephora is a global retailer specializing in beauty, cosmetics and personal care. As part of the LVMH group, the brand combines high-energy retail environments with structured career pathways, training programs and strong emphasis on customer experience and merchandising excellence.

Sephora (Meatpacking, New York) seeks an Operations Leader — full-time, $28–$32/hr — lead inventory, merchandising and store operations.

Role & Responsibilities

  • Oversee daily store operations including inventory management, replenishment, receiving and order fulfillment to ensure operational standards are met.
  • Lead visual merchandising and in-store promotional execution to uphold brand presentation and drive sales.
  • Coach, develop and motivate the operations team; train staff in operational processes, selling behaviours and performance metrics.
  • Partner with sales and client-facing teams to support an exceptional client experience and achieve store goals.
  • Ensure compliance with company policies, safety procedures and loss-prevention protocols.
  • Manage flexible scheduling to meet store staffing needs, including nights, weekends and holiday coverage.
  • Perform physical tasks as required (able to lift and carry up to 50 pounds).

Qualifications

  • Minimum leadership experience in retail operations or hospitality (see experience field).
  • Proven ability to coach and develop team members to achieve operational and sales objectives.
  • Strong attention to detail with excellent organizational and problem-solving capabilities.
  • Effective verbal communication and interpersonal skills; ability to foster a collaborative, accountable culture.
  • Reliable availability for peak retail hours and consistent attendance; able to meet a 30–40 hour workweek.

Skills

Inventory management Visual merchandising Team coaching and development Scheduling and workforce coordination Problem-solving Time management Customer service orientation Loss-prevention procedures

Experience

Minimum 3 years of leadership experience in retail operations or hospitality, with demonstrated success coaching teams and meeting operational KPIs.

Education

High school diploma or equivalent; post-secondary coursework or certificate in retail, business or hospitality preferred.

Workplace

The successful candidate will be located in New York, New York, USA.

Compensation

The base compensation for this position ranges from USD 28 to USD 32 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, inclusive retail culture that emphasizes professional development, creativity in merchandising and a strong customer-first mentality. The brand values diversity, ongoing learning and collaborative teamwork within a high-energy beauty environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Retail Operations Lead», «Inventory & Operations Supervisor», «Store Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.